Job File Coordinator - IICRC : Job Details

Job Title Coordinator

Job File Coordinator

Division/Department

Reports to: Office Manager or Owner

New/Replacement

Pay: Hourly

Exempt/Non-Exempt

Non-Exempt

Date Prepared

Last Revision Date: October 2020

Summary

Perform all job file coordinator tasks related to customer calls, job monitoring, tracking, coordination, and audits of jobs. Create preliminary estimates and job file backup. Perform general office duties, such as drafting correspondence, filing, and creating reports.

Primary Roles and Responsibilities

1. Job File Coordination

• Monitor job file status
• Monitor job file audit status
• Maintain job file WIPs
• Monitor and ensure client requirements are followed

2. Job File Documentation

• Review and validate initial field documentation
• Create preliminary estimate
• Perform daily job file coordination
• Perform job file backup

3. Job File Communication and Reporting

• Maintain internal communications
• Maintain external communications
• Prepare job file reports

4. Job File Communication and Reporting

• Complete and review job file documentation for final upload and the audit process
• Complete job file audit process
• Perform job close-out

Necessary Experience and Skill Set

A minimum two years of business experience

Working knowledge of current business software technologies

Superb customer service, administrative and verbal and written communication skills

Experience in the commercial cleaning and restoration or insurance industry is desired

Experience in writing estimates and the job file process

Formal Education/Training

High school diploma/GED

Associates/bachelor's degree preferred

Physical and Work Environment Requirements

This is a largely sedentary role in an office environment. However, some filing is required. This would require the ability to lift files, open filing cabinets, and bend or stand on a stool as necessary.

Normal Working Hours, Additional Working Hours and Travel Requirements

This is a full-time position working 7:00 a.m.4:00 p.m., Monday through Friday. This position may require longer hours and some flexibility in hours may be needed dependent upon the business needs.

Job Description Acknowledgement

The contents of this Job Description have been discussed with me and I have received a copy. I understand that this document is general in nature and responsibilities required may be amended from time to time. The signing of this Job Description acknowledges a complete understanding of the responsibilities of this position. An item not understood should be clarified before signing to ensure that I understand what is expected.