JCC MANAGER - NYC JOBS : Job Details

Applicants must be permanent in the Administrative Director of Social Services Civil Service Title or be permanent in a comparable title eligible for 6.1.9 Title Change or be reachable with the score of 100 on the Open Competitive Administrative Director of Social Services Exam (# 1121). The Department of Homeless Services (DHS) is comprised of 2,000 employees and with an annual operating budget of over $1 billion is one of the largest organizations of its kind committed to preventing and addressing homelessness in New York City. Collaborating with other Public Agencies and Not-for-Profit Partners, DHS works to prevent homelessness before it occurs, reduce street homelessness, and assist New Yorkers to transition from shelter into appropriate permanent housing. DHS is responsible for management of over 200 facilities, which mainly are individual, and family shelters used as overnight residences for over 38,000 adults and children. DHS's portfolio covers approximately 4M square feet. The Street Homeless Solutions (SHS) Division runs a continuum of programs that help move street homeless clients from the street and into transitional and permanent housing. The programs include Outreach, Haven, Stabilization Beds and Drop-In programs. The program contracts outreach providers in New York City in every borough and within the subway system. The Joint Command Center (JCC) that conducts interagency rapid outreach deployment from a central location using precision mapping, client information, and rapid response to incoming notifications. This initiative partners existing homeless response and prevention programs with a series of new initiatives that have been designed to better identify, engage, and transition homeless New Yorkers to appropriate services and, ultimately, permanent housing. The Department of Homeless Services (DHS) is recruiting for one (1) Administrative Director of Social Services NM-I, to function as a JCC Manager, who will:

• Oversee the JCC Operations which includes both above ground and subway initiatives with special focus on the EOL initiative.
• Support the unit in prioritizing daily outreach activities.
• Supervise Community level staff.
• Follow up to ensure completion of activity and assignment logs and end of the shift reports.
• Be responsible for liaising with the Program Administrators.
• Responsible for receiving incoming referrals, triaging clients, review vacancy, and placement of clients.
• Coordinate and participate in interagency joint operations with partnering city agencies which include, DSNY, CDOT, Parks Department, and DOB.
• Perform field supervision of staff.
• Offer engagements, perform assessments, and participate in analysis of potential clients.
• Respond to Special Projects in the field; develop comprehensive case summaries.
• Participate in Interdisciplinary Case Management Meetings.
• Collaborate and coordinate resources for outreach special initiatives.
• Be available for extensive field work several days per week.

Hours/Schedule: (1) Tuesday Saturday 12:00AM - 8:00AM ADMINISTRATIVE DIRECTOR OF SOC - 1005C

Minimum Qualifications:

• A baccalaureate degree from an accredited college or university and four years of progressively responsible experience, including one year at the administrative or managerial level in a large governmental agency, business firm, civic or community organization operating in the area of social services; or
• Education and/or experience equivalent to 1 above. However, all candidates must have a baccalaureate degree from an accredited college and the one year of experience at the administrative or management level as described in 1 above.

Preferred Skills:

• Experience working amongst homeless populations.
• Knowledge of NYS Mental Health Laws.
• Position requires extensive field work.

This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program.

As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at

New York City Residency is not required for this position.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.