JA Telecommunications Administrator - CITeS Division (County Funded) - STATE OF FLORIDA : Job Details

Serves as the primary contact for all AOC telephony-related incidents and service requests. Coordinates phone line relocations, user transfers, and updates to phone display information. Maintains phone usage guides and instructional materials for staff. Collaborates with service providers and vendors to manage repairs and new installations. Manages IT support tickets through the Miami-Dade County ITD Remedy system. Provides technical support for desk phones, fax machines, Polycom conference phones, and headsets. Administers Mainframe/ CRS systems, including creating accounts and adding administrators. Manages user accounts for platforms such as Zoom, Westlaw, COC Premier Services, A-Form, and OnDemand. Supports emergency communication by testing, inventorying, and distributing AOC emergency radios. Qualifications: A bachelors degree in Information Technology, Telecommunications, or a related field is required; Three (3) years of related professional experience; however, an equivalent ...Telecommunications, Communications, Communication, Administrator, Telecom, Technical Support