J.P. Morgan Wealth Management - Vice President - Channel Trends & Insights Customer Success Manager - JPMorgan Chase & : Job Details

As the Vice President - Channel Trends & Insights Customer Success Manager on the Customer Experience (CX) Success Office team you will be working on a highly visible Wealth Management agenda that will influence the direction of the J. P. Morgan Wealth Management business through influencing CX horizontal priorities our team sets. In this role, you will gain exposure to consumer research, strategic insight generation, product development & agile, and design. This role may require up to 25% travel. Job Responsibilities: Modernization of CX reporting, including routine delivery of quarterly reports applying business context and industry leading CX frameworks and methodologies Discovery and grounding high-impact client problems to solve to drive Wealth Management CX objectives through hypothesis-led analyses of CX listening posts Influence CX roadmaps through consulting on annual CX targets, identifying critical CX OK - Rs and KPIs for the business to monitor, and analyzing listening post...Vice President, Manager, Management, Wealth, Customer Experience, President, Banking