IVR Chatbot developer - Genesys - JSR Tech Consulting : Job Details

Join to apply for the IVR Chatbot developer - Genesys role at JSR Tech Consulting.

This is a long-term contract with a major financial client.Location: Hybrid - Newark, NJ.

• Minimum 3 to 5 years of application development experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing on Genesys Cloud CX.
• Functional and hands-on experience in Voice and Non-Voice applications (SMS, Email, Chat, Voice Bot) solutioning using Genesys Cloud CX Architect.
• Thorough understanding of Genesys Framework and integration with internal and external components.
• Experience delivering Self Service and Analytics solutions with speech-based interfaces and dynamic menus based on customer strategies.
• Genesys Cloud CX certification in one or more solution areas (Inbound, Outbound, Multi-channel, etc.).

• Associate

• Contract

• Information Technology

• IT Services and IT Consulting

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