ITS Infrastructure Manager - Martin County : Job Details

ITS Infrastructure Manager

Martin County

Job Location : Stuart,FL, USA

Posted on : 2025-08-17T00:42:45Z

Job Description :

The ITS Infrastructure Manager provides strategic leadership and support for the County's core technology infrastructure, including data centers and desktop services. This role combines managerial, technical, and operational responsibilities, overseeing system administration, desktop support, cybersecurity, and IT asset lifecycle management. This position requires strong collaboration and communication with internal teams, external partners, and public stakeholders to ensure secure, reliable, and customer-focused technology service delivery.

In the event of a natural or man-made disaster that may threaten the area, the employee will be required to perform emergency duties as directed.

This position has a schedule of Monday through Friday, 8:00 AM to 5:00 PM (EST).

(Note: The listed duties are illustrative only and are not intended to describe each and every function, which may be performed in the job class. The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position.)

Manages the daily operation of the data center and desktop support.

Manages the development of the data center and desktop support networking and systems standards and policies for connected computing environments.

Assists in the preparation of capital and operating budget.

Prepares and processes purchase orders and oversees and manages service contracts.

Accounts for assigned property and participates in inventories as required.

Performs IT software/hardware lifecycle management from the desktop to the data center.

Prepares and maintains the Technology Investment Plan budget, taking a lead role in coordinating with other ITS Managers to ensure strategic funding for new initiatives, license acquisitions, maintenance renewals, and long-term software, hardware, and system replacements.

Maintains detailed documentation of all systems under the purview of this position.

Writes performance evaluations, issues counseling forms/disciplinary actions, handles employee complaints and grievances, and recommends hiring, firing, and personnel actions in accordance with County directives.

KNOWLEDGE, SKILLS AND ABILITIES:

(Note: The knowledge, skills, and abilities identified in this class specification represent those needed to perform the duties of this class. Additional knowledge, skills, and abilities may be applicable for individual positions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)

Knowledge of project management best practices, including project definition, planning, scheduling, vendor management, risk assessment, change management, and project control.

Knowledge of governmental purchasing, personnel, and accounting procedures; research techniques and sources of information.

Knowledge of the function, operations, and organizational structure of local government and the interrelationship of departments.

Knowledge of the operating characteristics, capabilities, and limitations of electronic computer equipment.

Knowledge of research techniques, methods, and procedures.

Skill in troubleshooting and problem resolution at the PC, server, and networking levels.

Ability to provide excellent customer service and experience in business-related interactions.

Ability to exhibit high-energy levels and be passionate about customers and their needs.

Demonstrated ability to be results-oriented and capable of handling multiple tasks at once.

Ability to display a high degree of initiative and independence of action.

Ability to display strong analytical skills and to quickly grasp new concepts and use a facilitative style to gather information for decision making.

Ability to adjust to changes in customer demands or operational goals.

Ability to plan, assign, and supervise subordinate personnel in a manner conducive to full performance and high morale.

Ability to analyze departmental processes and procedures and recommend process improvements.

Ability to make sound decisions in accordance with laws, regulations, policies, and agreements.

Ability to establish and maintain effective working relationships with IT employees and users.

Ability to communicate clearly and effectively, both orally and in writing.

Ability to operate office equipment and computer applications, including GIS and CAD.

Ability to supervise and motivate technology staff.

Strong organizational and planning skills. Must possess a Bachelor's Degree in a related field and six (6) years' experience in IT operational support, including two (2) years in management/supervision.

Additional qualifying education or experience may be substituted on a year-for-year basis.

CERTIFICATES, LICENSES, REGISTRATIONS:

Must possess a valid Florida Driver's License. Certifications such as Microsoft, Citrix, VMWARE, Security, Cisco, and CompTIA are preferred.

The physical demands include acceptable eyesight and hearing, manual dexterity, and the ability to sit for long periods.

WORK ENVIRONMENT:

Primarily indoors, involving frequent interaction with people.

ADA/COMPLIANCE STATEMENT:

This document may be reproduced in an alternative format upon request by contacting the County ADA Coordinator or through the provided accessibility feedback channels.

EEO STATEMENT:

We are an equal opportunity employer, considering all qualified applicants without discrimination based on protected characteristics.

#J-18808-Ljbffr
Apply Now!

Similar Jobs ( 0)