IT Trainer - Washington State Bar Association : Job Details

IT Trainer Information Technology Department (ITD) - Washington State Bar Association (WSBA) Salary Range: $85,813 to $85,813 + Washington State Employee Benefits FLSA - Full-time, Exempt Application deadline: 8/15/2025The WSBA's mission is to serve the public and the members of the Bar, to ensure the integrity of the legal profession, and to champion justice.Purpose and Position Summary: The IT Trainer is responsible for designing, developing, and delivering comprehensive training programs that enhance the technical skills and knowledge of employees within the organization. This role involves assessing training needs, creating instructional materials, and conducting training sessions on various technology-related topics, including software applications, hardware systems, and IT best practices. The IT Trainer aims to improve employee performance, productivity, and proficiency in using technology tools and systems, thereby supporting the organization's overall goals and objectives. This position requires strong communication skills, technical expertise, and the ability to adapt training methods to meet the diverse learning needs of employees. Primary Job Duties and Responsibilities:Technical Training Tasks:

• Design and Develop Training Programs: Create comprehensive training programs that cover various technology-related topics, including software applications, hardware systems, and IT best practices. Ensure that the training materials are up-to-date and relevant to the organization's needs.
• Conduct Training Sessions: Deliver training sessions to employees, both in-person and virtually, to enhance their technical skills and knowledge. Adapt training methods to meet the diverse learning needs of employees.
• Assess Training Needs: Collaborate with department heads and managers to identify training needs and develop customized training plans to address those needs. Conduct regular assessments to evaluate the effectiveness of training programs.
• Create Instructional Materials: Develop instructional materials, such as manuals, guides, learning resources, videos, etc. to support training programs. Ensure that the materials are clear, concise, and easy to understand.
• Provide Technical Support: Readily available to provide technical support to employees. Assist with troubleshooting and resolving technical issues that may arise. Provide individual support and tutoring as needed.
• Maintain Training Records: Maintain accurate, up-to-date, and easily accessible (to supervisors) records of training programs, attendance, and evaluations
• Training logistics: Plan and manage the logistics of training sessions including scheduling, resources, and information technology

Additional Responsibilities:

• Technology Trends Awareness: Continuously update knowledge of the emerging technology trends and advancements. Incorporate new technologies and best practices into training programs to ensure that employees are equipped with the most current information.
• Provide Input on Technology Related Decisions: Provide feedback and direction on approaches to technology deployment that would help ensure successful launch and faster adoption.

Other Duties as AssignedEducation Required:

• Associate degree in the field of technology or related field, and;
• Formal training as a technical trainer

Education Preferred:

• Bachelor's degree in a technical field

Experience Required:

• Minimum 2 years' experience as a technical trainer with proven program development responsibilities.

Competencies (Skills/Abilities) Required:

• Proficiency in Microsoft 365 Applications: Demonstrated expertise in Microsoft 365 applications, including but not limited to Word, Excel, PowerPoint, Outlook, Teams, and OneDrive. Must have advanced knowledge of Microsoft Copilot and its integration within the M365 suite
• General Application Proficiency: Strong familiarity with a variety of general IT applications and tools, ensuring comprehensive training capabilities across different software environments
• Customer Service Skills: Excellent customer service skills to support users with varying levels of technical knowledge
• Communication Skills: Ability to communicate technical information to non-technical audiences and establish effective relationships with others
• Judgment and Prioritization: Good judgment in assessing priorities and crafting practical workarounds
• Multi-tasking: Ability to manage multiple, competing requests and prioritize accordingly
• Training Methods: Experience with various training delivery methods, including live demonstrations both in-person and virtually, hybrid training, etc.
• Professionalism: Present in a professional manner during all trainings, including when providing support during meetings or special events
• Enthusiastic about helping to foster a culture of inclusion, with a commitment to diversity, equity, and inclusion
• Possess a strong commitment to strengthening the WSBA by helping it reach mission-driven outcomes

Working Conditions: This position, while primarily remote is within Washington State, must be flexible to work in office (Seattle, WA) and travel within WA state as deemed necessary, or as required. This position may also have the option to work in-office. For remote work, must have an adequate home/work environment and internet access, for performing work of a highly sensitive and confidential nature. Employment with the Washington State Bar Association mandates that WSBA Staff must reside within the State of Washington at the time of hire, and during active employment status. The essential functions of the job that must be performed, with or without reasonable accommodation: This position must be able to regularly work five days per week in an office type environment (remote or in office), possess the ability to primarily sit/stand and use a computer, and lift/push/pull items weighing up to 25 pounds. Must be able to operate a computer keyboard, and other standard office equipment (e.g., printer, scanner, fax, telephone, etc.). This position must be able to read, write, and speak with others in English. WSBA Benefits Include:

• State of Washington Retirement system (DRS/PERS), including an optional Deferred Compensation Plan (DRS/DCP).
• Medical benefits (including Rx) through the WA Healthcare Authority, with WSBA paying a majority of the premium cost.
• 100% paid premiums for employee Dental and Vision
• Long-Term Disability and Life Insurance Plans
• Generous Paid Time Off Benefits (sick, vacation, holiday, float, emergency leave)
• Transportation incentives, *based on primary work selection requirements.
• Allowance to set up a home office, *based on a primary remote work selection.
• Free Employee Assistance Program, and National Employee Discount Program
• You will be working with a team of supportive, collaborative, creative, and dedicated colleagues driven to accomplish WSBA's Mission
• A company culture that truly focuses on a quality Work and Life Balance for its Staff through our 4 Pillars: 1) Excellence (Mission-driven results), 2) Unity (Team-driven results), 3) Integrity (Value-driven results), and 4 JOY! (People-driven culture).

For consideration and to apply: interested candidates are required to apply online and submit the following required materials: online application, and both a comprehensive professional cover letter and resume. Applications submitted without a cover letter are considered incomplete. WSBA Staff must be authorized to work in the United States on a permanent basis, upon hire. This position is not eligible for Sponsorship. WSBA administers pre-employment background screening upon a contingent verbal offer, and prior to hire. The Washington State Bar Association (WSBA) operates under the delegated authority of the Washington Supreme Court and exercises a governmental function authorized by the Washington Supreme Court to license and regulate the state's nearly 40,000 legal professionals, including lawyers, limited practice officers, and limited license legal technicians. The WSBA both regulates legal professionals under the authority of the Court and serves its members as a professional association - all without public funding. The WSBA administers the bar admission process, including the bar exam; provides record-keeping and licensing functions; administers the lawyer discipline system. and provides continuing legal education for legal professionals, in addition to numerous other educational and member-service activities. The WSBA is committed to fostering a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The statements contained in this job announcement are not necessarily all-inclusive; additional duties may be assigned, and requirements may vary from time to time. Washington State Bar Association (WSBA) Compensation Philosophy and Compensation Grid