IT Technician Full Time - Hays Supermarket : Job Details

DescriptionJob Title: IT Technician Department: IT Technician Reports to: IT SupervisorJOB FUNCTION: To provide support for the day-to-day operations of the IT department under the leadership of the IT Supervisor. The IT Technician will assist with install and maintain computer systems and networks aiming for the highest functionality. You will train users of the systems to make appropriate and safe usage of the IT infrastructure. ESSENTIAL DUTIES AND RESPONSIBILITIES: The essential duties and responsibilities of this position include, but are not limited to, the following:

Set up workstations with computers and necessary peripheral devices routers, printers, etc.)

Check computer hardware (HDD, mouses, keyboards, etc.) to ensure functionality

Install and configure appropriate software and functions according to specifications

Develop and maintain local networks in ways that optimize performance

Ensure security and privacy of networks and computer systems

Provide orientation and guidance to users on how to operate new software and computer equipment

Organize and schedule upgrades and maintenance without deterring others from completing their work

Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)

Maintain records/logs of repairs and fixes and maintenance schedule

Identify computer or network equipment shortages and place orders

REQUIREMENTS AND QUALIFICATIONS: To perform this job successfully, an individual must be able to perform all the duties described in the proceeding in a safe, efficient, and competent manner. The requirements and conditions listed below are representative of the minimum levels of knowledge, skill, experience, and/or ability required.

Ability to follow technical and procedural documentation

Strong attention to detail and ability to follow step-by-step instructions with accuracy

Extensive knowledge of Microsoft Office products including Excel, Word, Access, PowerPoint, and Office 365 capabilities. Excellent proficiency in Microsoft Excel required.

Knowledge of Microsoft Windows operating system

Knowledge of networking, network equipment, and cybersecurity.

Knowledge of file sharing protocols such as FTP, SFTP, and local network sharing.

Extensive knowledge of computer hardware with the ability to troubleshoot, diagnose issues, and replace components as necessary.

Knowledge of computer peripheral devices such as printers, scanners, and cameras.

Ability to provide first class technical support for all computer systems.

Ability to install and configure computer software.

Excellent diagnostic and problem-solving skills.

Excellent communication ability.

Perform duties efficiently, thoroughly, and responsibly, completing tasks on a timely basis

Ability to work independently and as part of a team

Self-motivated, organized, and able to effectively prioritize responsibilities

EDUCATION AND/OR EXPERIENCE:

Bachelor's degree or Associates degree in a computer related field (Preferred)

IT support 1 year (Preferred)

CERTIFICATES, LICENSES, REGISTRATIONS:

A+ Certification (Preferred)

Net + CompTIA Certification (Preferred)

MATHEMATICAL SKILLS:

Basic mathematical ability (count, add, subtract, multiply, divide).

LANGUAGE SKILLS:

Ability to hear, speak and understand the English language to respond promptly to verbal requests from employees for information or assistance, to answer telephones, and to be able to communicate effectively with company employees,

Ability to read, write, give/receive complex verbal instructions/descriptions of IT policies and procedures.

Ability to read, write, analyze, interpret, and understand the English language with sufficient proficiency to read and understand

Company handbooks, policies, and procedures and

Other written job-related documents including postings on company bulletin boards.

Ability to fill out forms and write reports

REASONING ABILITY:

Ability to solve practical problems and deal with a variety of variables in circumstances where only limited standardization may exist.

Ability to interpret a variety of instructions furnished in diagram, oral, schedule, or written forms.

OTHER SKILLS OR REQUIREMENTS:

Be fully knowledgeable in and thoroughly familiar with the company's procedures and policies with particular emphasis on OSHA and HAZCOM requirements.

Be able to perform all duties and responsibilities in an efficient and satisfactory manner that meets the minimum standards for productivity, accuracy, cleanliness, harmony, and safety

Must be able to work with sensitive information and maintain strict confidentiality.

Proficient with Microsoft Excel, Word, and other computer skills.

Proficient in typing.

Effective oral and written communications skills.

Available to workdays and weekends as scheduled (extended hours on occasion)

Maintain a high standard of personal hygiene & appearance

Good interpersonal communications.

PHYSICAL REQUIREMENTS: The physical demands described below are representative of those that are required by an employee to successfully perform the essential functions of this job.

To be able to sit for up to 8 hours per day.

To be able to look at a computer screen up to 8 hours per day.

To be able to use hands to type.

Work on tile or concrete flooring.

Move a maximum of 20 pounds up to 5 feet

Lift a maximum of 20 lbs. from 6 inches to 60 inches

Listen to phone.

Listen to co-workers' questions.

Listen to vendor questions/comments.

Communicate with vendors/co-workers.

Use the phone system.

WORK ENVIRONMENT The work environment conditions described below are representative of those an employee encounters while performing the essential functions of this job.

There are no other unusual environmental conditions.

Company dress code (business casual)

IMPORTANT DISCLAIMER NOTICE The job duties, elements, responsibilities, skills, functions, experience, educational factors, and the requirements and conditions listed in this job description are representative only and not exhaustive of the tasks that an employee may be required to perform. The Employer reserves the right to revise this job description at any time and to require employees to perform other tasks as circumstances or conditions of its business, competitive considerations, or the work environment change.