IT Systems Specialist - CoreCivic : Job Details

At CoreCivic, our employees are driven by a deep sense of service, high standards of professionalism and a responsibility to better the public good. CoreCivic is currently seeking an IT Systems Specialist located at our corporate office in Brentwood, TN.Come join a team that is dedicated to making an impact for the people and communities we serve.

This position would require working onsite in our Nashville office.

This position will pay $56,000 - $60,200 annually.

The IT Systems Specialist is responsible for accepting end user incidents and requests via email or phone and attempting to resolve the request as quickly as possible.CoreCivic has several custom business line applications that are critical to business, and the Systems Specialist must learn each thoroughly. Addresses and documents issues, develops a solution plan, collaboratively involves the team if necessary, and ultimately resolves the issue.

• Performs and coordinates the setup and distribution of network, application, and folder security credentials.
• Provides technical support and troubleshooting for the Facility Support Center and CoreCivic's facilities.
• Handles calls and/or the escalation of issues to upper level support and management in accordance with policy and procedures.
• Resolves issues using remote control software; working on Microsoft server file and print issues.
• Documents solutions to incidents and relays information and knowledge to team members.
• Provides on-call support on weekly rotation (generally once every six weeks).
• Determines trends and alerts department management of emerging problems.
• Adheres to Service Level Agreements as defined for each supported application.
• Manages issue and request tickets for assigned technology.Communicates and coordinates with Technology Support Center leadership as appropriate.
• Domestic U.S. travel may be required.

Qualifications:

• Graduate from an accredited college or university with an Associate's degree in Computer Science is required.
• One year of experience in computer troubleshooting or service desk support is required.Additional years of related work experience may be substituted for the required education on a year-for-year basis.
• Experience supporting the following technologies preferred: Microsoft AD, IT Service Management platform (e.g. Service-now and Microsoft System Center Configuration Manger (SCCM).
• Must be able to multi-task, be a team-player, and demonstrate the ability to communicate effectively across a diverse workforce through strong verbal and written capabilities.

CoreCivic is a Drug-Free Workplace and EOE – including Disability/Veteran