IT Systems Administrator - Goshensheriff : Job Details

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The Systems Administrator role is to ensure the stability, integrity, and efficient operation of the in-house information systems that support core organizational functions. This is achieved by monitoring, maintaining, supporting, and optimizing all networked software and associated operating systems. This position will use effective communication, analytical, and problem-solving skills to help identify, communicate, and resolve issues to maximize the benefit of IT systems investments. The Systems Administrator works fluidly across the infrastructure elements of security, storage, and virtualization to deliver new availability, capacity, services, and safeguards. This position involves substantial responsibility for the overall health, operations, and security of all computers and servers on the County systems. The Systems Administrator works closely with the Network Administrator, IT Office Coordinator(s), and Desktop Support Specialist(s) to give those positions assistance in fulfilling their respective responsibilities to keep all computer operations functioning county-wide, providing project leadership and management to provide a high level of service to County departments and divisions. It is the expectation that this position will be able to plan for and solve the most complex server, virtualization, or storage issues that the County may face.

SUPERVISION RECEIVED:

This position reports to the IT Manager.

SUPERVISION EXERCISED:

None.

DUTIES AND RESPONSIBILITIES INCLUDE A COMBINATION OF SOME OR ALL OF THE FOLLOWING DUTIES:

• Maintains overall responsibility for the availability and integrity of physical/virtual infrastructure.
• Manages and maintains daily tasks for physical/virtual servers and storage systems, including monitoring system performance, configuration, maintenance, and repair.
• Ensures that records of system downtime and equipment inventory are properly maintained.
• Applies revisions to host system firmware and software.
• Works with vendors to assist support activities.
• Develops new system and application implementation plans, custom scripts, and testing procedures to ensure operational reliability.
• Trains staff on how to use new software and hardware developed and/or acquired.
• Provides guidance or work direction to technical staff, contract staff, and/or student employees, as needed.
• Performs troubleshooting as required. Leads problem-solving efforts, involving outside vendors and other support personnel and/or departments/divisions.
• Installs, modifies, and maintains systems and utility software on server computers.
• Provides server support related to other software.
• Establishes guidelines and methods for installing and managing computer operating systems, disk arrays, fiber channel switches, tape libraries, and other components.
• Ensures high availability and acceptable performance levels of critical computer resources.
• Develops procedures, programs, and documentation for backup and restoration of host operating systems and host-based applications.
• Develops and coordinates project directions and schedules to maximize benefits and minimize impacts on county departments and divisions. Provides leadership in planning and implementing projects for computer operations and systems administration.
• Develops tools, procedures, and training sessions for county departments/divisions, IT Desktop Support, and Help Desk staff.
• Manages the data center and computer systems, including hardware, software, and equipment such as air conditioning systems and UPS.
• Maintains up-to-date knowledge and stays current with technological developments in systems administration technology, recommending ways to leverage new technology.

JOB SPECIFICATIONKNOWLEDGE OF:

• One or more programming/scripting languages and operating systems (Linux, Windows, VMWare).
• System administration, hardware, and software management for Microsoft Office environment as well as Microsoft 365.
• VMWare, vSphere, ESXi, resource pools, VMFS, and virtual switching.
• Storage architecture including iSCSI and RAID 0-5.
• Microsoft Active Directory, Windows Server, and server hardware.
• Domain name registry/purchase and SSL certificate purchase/maintenance.
• Server system architecture, performance, and tuning.
• Backup and recovery procedures.
• System performance monitoring tools.
• Customer service practices required to meet and exceed end-user expectations.
• VoIP Phone and Unified Communication Systems.
• Cloud-based computing and storage.

SKILLS IN:

• Using programming/scripting languages and operating systems.
• Understanding storage architecture, iSCSI, and RAID 0-5.
• Using VMWare, vSphere, ESXi, resource pools, VMFS, and virtual switching.
• Using Microsoft Active Directory, Windows Server, and server hardware.
• Planning, organizing, and documenting complex system design activities.
• Configuring systems to be consistent with county policies and procedures.
• Communicating technical and complex information both verbally and in writing.
• Performing multiple tasks concurrently and responding effectively to emergencies.
• Problem-solving concerning complex computer systems and network operations.
• Providing quality assurance, including testing and validation of system upgrades and installations.
• Organizing objectives and prioritizing work.

ABILITY TO:

• Quickly analyze operational issues with complex system operations and equipment.
• Interpret non-technical communications to serve customers with skill and professionalism.
• Maintain cooperative and effective working relationships with other employees, supervisors, and citizens.
• Function in a team environment.
• Attend work as scheduled and/or required.
• Develop out-of-the-box solutions to problems.

MINIMUM EXPERIENCE AND TRAINING:

An associate's degree in Computer Science or a related discipline is required. Relevant experience may substitute for the degree on a year-for-year basis. Ten (10) years of work experience managing virtualized/physical infrastructure and storage devices, with demonstrated ability to solve most systems issues, is preferred. Experience as a systems administrator is preferred. Any satisfactory combination of experience and training that ensures the ability to perform the work will be considered.

OTHER REQUIREMENTS:

Ability to secure and maintain a valid driver's license in Wyoming or an acceptable alternative transportation means. Must be able to drive a county vehicle. Employees authorized to operate a private vehicle on County business must carry a valid driver's license. Must be available for night and weekend work and on-call for emergencies.

Successful completion of a background check and CJIS certification.

WORK ENVIRONMENT/PHYSICAL DEMANDS:

The employee typically works in an office environment using computers, test equipment, and office equipment. The noise level is typical of an office. Work may involve travel and various work environments. The employee may encounter frequent interruptions and is regularly required to sit, talk, hear, and perform repetitive hand motions. Lifting 20 to 50 pounds may be required.

The physical demands are representative of those necessary to perform the essential functions of the job. Reasonable accommodations may be provided for individuals with disabilities. This job description does not limit the duties to only those described and may include other related duties as assigned. The description is subject to change based on organizational needs and requirements.

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