IT System Administrator - Manager - State of Washington : Job Details

IT System Administrator Manager

Full Time | Permanent

Salary Range: $97,356 - $130,992 Annually

This is a telework eligible posting. The candidate of choice may work from anywhere within Washington state. Travel may be required.

The Washington State Department of Corrections has an exciting opportunity for a demonstrated technology guru, who is collaborative and able to architect solutions to complex problems, to join the Information Technology team as an IT System Administration Manager! The goal of this position is to serve as the designated high technical and organizational level authority for the vendor applications unit supporting the agency's high risk, mission critical vendor supported applications.

As a leader in the IT team, you will be responsible for a group of application system administrators that support 3rd party applications. You will have primary decision-making authority in areas of the Department's applications support processes, application best practices, and infrastructure requirements for production applications and projects. The position also serves as the liaison between the business and IT within the scope of vendor applications.

This multi-faceted role monitors vendor compliance, and facilitates contract discussions and implementation activities for new applications and enhancements. The systems currently supported by this unit include OnBase, CePrison, CeField, ATLAS, and many others. You will interact often with Executive Management, IT management, business application owners, and senior technical staff to align the direction of the vendor application managers to ensure operational needs are met.

The ideal candidate is a team player who is confident in making effective IT decisions for the organization based in research, facts, and knowledge of the agency's applications. If this sounds like a role you're interested in, we encourage you to apply!

A completed application packet will include:

• A cover letter regarding your interest in this position with our agency
• A detailed resume
• Three professional references

We are looking for teammates who share our vision of public service, committed to an equitable and inclusive culture that fosters and inspires excellence, while promoting innovation, engagement, and safety, leading to better outcomes for our incarcerated population, our agency, and our community.

As an IT System Administrator Manager, some of your duties will include:

• Supervising and directing work completed by System Application Analysts responsible for the Department's vendor supported applications which includes:
  • Supervising, providing leadership, direction, and mentorship to the staff responsible for the Department's vendor supported applications to ensure the applications are properly maintained including implementing upgrades to systems, coordinating troubleshooting and problem resolution, evaluating, and if applicable implementing enhancements, providing technical support for new development projects etc.
  • Assuring that projects assigned are completed timely and meet the requirements that were established for them
  • Maintaining working knowledge of each application and can accurately articulate system requirements, system issues etc
  • Serving as the primary communication point with vendors, executive management, and business application owners for supported applications
  • Creating and maintaining application support redundancy by cross training staff in other applications to ensure maximum benefits to the Agency
• Interacting with executive management using the ability to translate technological options into business terms and to create technology solutions to mission critical business problems
• Interacting with all Application and Operations staff and with Vendors to align processes and procedures to support best practices that enable consistent system administration and user expectations
• Other duties as assigned

What we need (required qualifications):

• A Bachelor's degree in computer science or related field

AND

• Seven (7) years of information technology experience consulting, analyzing, designing, programming, installing and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment, directing projects, providing customer or technical support in IT OR administering or supervising staff who performing work in any of these information technology disciplines
  • Graduate training in a related discipline may substitute for up to one year of experience

OR

• An Associates degree in computer science or a related field

AND

• Two years of IT related training and progressive (continuing to grow professionally) professional IT experience

AND

• Seven (7) years of information technology experience consulting, analyzing, designing, programming, installing and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment, directing projects, providing customer or technical support in IT OR administering or supervising staff who performing work in any of these information technology disciplines
  • Graduate training in a related discipline may substitute for up to one year of experience

OR

• A high school diploma or equivalent

AND

• Four years of IT related training and progressive (continuing to grow professionally) professional IT experience

AND

• Seven (7) years of information technology experience consulting, analyzing, designing, programming, installing and/or maintaining computer software applications, hardware, telecommunications, or network infrastructure equipment, directing projects, providing customer or technical support in IT OR administering or supervising staff who performing work in any of these information technology disciplines
  • Graduate training in a related discipline may substitute for up to one year of experience

What will make your application stand out (preferred qualifications):

• Professional working experience with one or more of the following Department of Corrections applications: OnBase (DOC's enterprise content management system), CePrison (prison kiosk, visitation), CeField (community corrections kiosks), ATLAS (used for roster management, assignments, bidding, and feeds the state's payroll system for custody hours), Contract Management System, CIPS (DOC's central pharmacy system), TAS (agencies Trust Accounting System which tracks all incarcerant funds), WOMS (Washington Offender Management photo system), ALF (Accounting for Local Funds)
• One year of work experience leading, managing, supervising a diverse team
• Professional experience in directing, implementing, and overseeing application vendor management

Vision:Working together for safer communities.

Mission:Improving public safety by positively changing lives.

Our Commitment:To operate a safe and humane corrections system and partner with others to transform lives for a better Washington.

DOC is an equal opportunity employer and does not discriminate on the basis of race, creed, color, national origin, sex, marital status, sexual orientation, gender identity, gender expression, age, honorably discharged veteran, veteran status, genetic information, or the presence of any sensory, mental or physical disability or the use of a trained guide dog or service animal by a person with a disability.

IMPORTANT NOTES:

• This recruitment may be utilized to fill more than one position.
• Please include a minimum of three (3) professional references with your application. A professional reference is defined as an individual who has been paid to supervise your work and can attest to your work performance, technical skills, and job competencies. If you do not have any or sufficient professional references, please include non-related professionals, such as educators or other professional associates.**Please note: Phone number AND email address are required for all professional references.
• A background check including criminal record history will be conducted prior to a new hire. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
• Employees may work directly with or near incarcerated individuals in a potentially hazardous setting. Please consider this when deciding whether to apply.
• We are committed to maintaining a drug and alcohol-free work environment, and our employees are expected to comply with all state and federal laws. A pre-employment drug test may be administered as part of the selection process, and applicants who test positive for any controlled substances, will be disqualified from consideration.
• Oleoresin Capsicum (OC) is an aerosol pepper spray made available as a means of self-defense and/or de-escalation. Applicants with sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
• Animal care projects are a common component of most Washington State prisons, including dog and cat programs. Applicants with animal sensitivities or allergies are encouraged to ask about the level of exposure they could expect in this position.
• Tuberculosis (TB) is a priority health issue for DOC employees. The successful candidate may be required to provide valid proof of a baseline TB skin test within 60 days from the date of hire. When positive tests result, further information, testing and treatment will also be required. Employment is not contingent upon test results.
• Foreign equivalent degrees awarded outside the United States must have a credential evaluation report attached to your application. You may request the required evaluation/documentation fromwww.wes.org andwww.aice-eval.org. Until this documentation is provided, you will not beselected to move forward in the hiring process.
• DOC complies with the employment eligibility verification requirements for the federal employment eligibility verification form I-9. The selected candidate must be able to provide proof of identity and eligibility to work in the United States consistent with the requirements of that form.
• DOC does not use E-Verify; therefore, we are not eligible to extend STEM-Optional Practice Training (OPT). For information, please visitwww.uscis.gov.

Telework Details

This position may be allocated for telework. Work may be performed from your home or another offsite location within the state of Washington using a reliable internet or cellular hotspot service at that time. Employees are expected to perform assigned duties in a safe manner, to take proper care all state-issued equipment, and maintain confidentiality of all information in possession while working offsite. Employees will be required to commute to a Department of Corrections facility or field office as business requires, to potentially include components of the onboarding process. Some offices will have a “drop in” area available, however, a dedicated workspace within a DOC facility will not be provided.

What We Offer:

As an employee of the Department of Corrections, your work-life integration is a priority. Washington State employees are offered one of the most inclusive and competitive benefits packages in the nation. Besides comprehensive family insurance for medical, dental, and vision, these perks also may include:

• Remote/telework/flexible schedules (depending on position)
• Up to 25 paid vacations days a year
• 8 hours of paid sick leave per month
• 12 paid holidays a year
• Generous retirement plan
• Flex Spending Accounts
• Dependent Care Assistance
• Deferred Compensation and so much more!

PERS: State Employees are members of the Washington Public Employees' Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out theDepartment of Retirement Systems' web site.

For questions about this recruitment, or to request reasonable accommodation in the application process, please email [email protected] or call us at 509-###-####. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-###-####.