IT Support Technician - Touro College & University System : Job Details

IITS Support Technicians provide both on-premises and remote support for instructional technologies as well as computer labs, libraries, classrooms, and offices. Responsibilities Assists students with use of hardware, software, programming, and network during hybrid classes and during open lab hours. Provides Level 1 instructors with use of hardware, software. Provides Level 1 the faculty and staff support for computer hardware, software and networking, in response to simple, not complicated incidents. Assists Level 2 and senior support technicians in local and global IITS projects in coordination with Network, Network Security, Server, and other teams. Helps train faculty on use of computer labs and in use of productivity software. Utilizes the IT Service Management application, ServiceNow, to log, monitor and track customer requests and incidents. Maintains inventory listings of computer lab hardware, software, and supplies. Posts times of lab availability and class schedule. Maintai...Support Technician, Technician, IT, Support, Computer, Technology, Education, Software