IT Support Technician - Creative Financial Staffing : Job Details

Senior Technology Support SpecialistExpected Hourly Rate: $27-$32/hrLocation: Hartford, CT (Hybrid - 4 days on-site)

• Join a small, high-impact internal IT team supporting a growing organization

• Play a hands-on role across a wide range of IT responsibilities-desktop support, onboarding, server updates, system administration, and more

• Work directly with a supportive IT Manager committed to mentoring and skill development

• Enjoy variety in your day-from help desk troubleshooting to managing Active Directory and Azure environments

• Be part of an established company with plans to expand the IT department, offering room to grow

• Own the Tier 1 ticketing queue, triaging and resolving support requests across hardware, software, and systems

• Provide technical assistance and onboarding training to end-users, including new hire setup and imaging

• Manage user accounts and group permissions in a hybrid Microsoft 365 environment, including Active Directory and Azure

• Perform routine maintenance and updates on systems, servers, and applications

• Contribute to special projects-server upgrades, asset lifecycle management, and internal IT process improvements

• Communicate effectively with both technical and non-technical stakeholders across departments

• Proven experience in IT support, with hands-on troubleshooting of desktops, servers, and networks

• Strong understanding of Microsoft environments (Active Directory, Azure, Office 365)

• Ability to prioritize tasks, multitask effectively, and pivot quickly when demands shift

• Clear communication skills-especially when explaining technical concepts to non-technical audiences (including HR)

• Solid grasp of ticket management systems and process documentation

• Willingness to be on-site 4 days per week in Hartford, CT

• Experience during high-volume seasons (e.g., accounting deadlines)

• Passion for continuous learning-if you bring initiative, the team will invest in your growth

• Exposure to support desk environments that operate like an internal MSP

• Gain hands-on exposure to a wide spectrum of IT operations

• Work with a close-knit team that values collaboration and communication

• Build new skills while being mentored by experienced IT leadership

• Play a key part in the daily success of the business through reliable, effective technical support

• Enjoy a hybrid schedule with a clear expectation of 4 days onsite and 1 remote day#CFSJUL2025#INJUL2025#CBJUL2025#ZRCFSTECH