IT Support Specialist - Tier 1 - Washington Staffing : Job Details

SAIC is seeking an IT Support Specialist (Tier 1) for a future program. Work will be performed on site in Bremerton, WA. The IT Support Specialist will support the Puget Sound Naval Shipyard & Intermediate Maintenance Facility (PSNS & IMF) Program. This is a unique opportunity for those passionate about advancing the U.S. Navy's critical maintenance and operational capabilities. At the Puget Sound Naval Shipyard, you will excel in a dynamic environment, supporting national security needs and contributing to advancements in digital networking technologies, disaster recovery operations, encryption, and comprehensive IT infrastructure (ITIL). Additionally, you'll play a key role in refining engineering solutions, enhancing cloud-based infrastructure services, and developing new tools and processes to further the US Navy's operational effectiveness. This position is contingent upon award, anticipated announcement in Fall 2025.

Overview:

You will provide first-level technical support and troubleshooting for computer hardware, software, network, system/application access, and telecommunications systems. The ideal candidate will have experience with customer service, a strong technical aptitude, and the ability to manage and resolve technical issues efficiently. This role requires handling inquiries through telephone or self-service ticketing systems, diagnosing problems using historical database records, and maintaining updated records. This position involves coordinating with higher-level support when necessary and ensuring compliance and documentation for IT systems.

Duties and Responsibilities:

• Provide Tier 1 support and manage password resets, account creation, and PIN support
• Support IT infrastructure setup, delivery, repair, inventory, and lifecycle management
• Utilize NMCI and local tools for service delivery and deploy NMCI DSTB systems
• Maintain accurate knowledge base, compliance documentation, and conduct customer satisfaction surveys
• Resolve service and incident tickets and ensure CMDNet device compliance with IAVM/IAVAs
• Develop and deploy software/fix task sequences across the network
• Manage software maintenance renewals/licensing and support DoN Application and DADMS repository

Qualifications:

Clearance Requirements:

• Active Top Secret security clearance required
• US Citizenship required

Required Education and Experience:

• Minimum of an Associate's degree in Information Technology field
• Four (4) years' experience in: Desktop support and system administration, Administration of VDI for end users, IT peripheral troubleshooting and configuration, & Windows server administration
• NMCI (Navy Marine Corps Intranet) experience

Required Certification:

• CompTIA Security

Location: Must live in the local area, or be willing to relocate at the time of award (Note: No relocation funds are available)

Target salary range: $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.

SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability