IT Support Specialist - Network & Systems - Selectek : Job Details

Location: Canton, GA 30115

Pay: ~ $40-48/hr | ~ $85k-$100k annually (DOE) This is a full-time, long-term position, and we seek a candidate committed to growing with the company. Due to the unique nature of our systems, we need someone who will stay long-term, as turnover every few years makes training highly challenging.

About Us: We are a leading provider of composites engineering and tooling solutions for the aerospace industry. Our work requires a commitment to excellence, security, and efficiency, and we are seeking a skilled IT Support Specialist to support our IT infrastructure.

Position Overview:

As an IT Support Specialist/Helpdesk Technician, you will serve as the primary point of contact for IT support while working closely with our Managed Service Provider (MSP). This role involves hands-on technical troubleshooting, network administration, cybersecurity support, and collaboration with outsourced IT teams.

Key Responsibilities:

• Technical Support: Provide Tier-2 in-person and remote support for software, hardware, and networking issues.
• Infrastructure Maintenance: Coordinate with the MSP to oversee firewalls, networking equipment, servers, malware protection, and VOIP systems.
• User & Account Administration: Manage Active Directory, email accounts, password resets, and system access.
• Hardware/Software Management: Install, configure, secure, and maintain IT hardware, software, and peripherals.
• Office 365 Administration: Serve as a subject matter expert for Exchange Online, SharePoint, Teams, and other Microsoft 365 applications.
• Network Security & Compliance: Support IT security measures, including firewall configurations, Windows Defender, and VPN administration.
• Vendor Coordination: Work with MSP and third-party providers for server backups, software maintenance, and network security.

Qualifications:

• 3-5 Years of IT Experience: in endpoint management, network/system administration, or IT engineering.
• Microsoft Office 365 Proficiency: particularly in Exchange Online and SharePoint.
• Networking & Security: Hands-on experience with WatchGuard firewalls, switching, and routing fundamentals.
• Windows Environments: Strong knowledge of Active Directory, DNS, and Identity & Access Management.
• Preferred Industry Experience: Exposure to manufacturing or aerospace environments, with familiarity in DFARS/CMMC compliance.
• Certifications (Preferred but not required): MCSE, MCSA, Security+, VMware Certified Professional.
• Bonus Tools Experience: Familiarity with JIRA, Confluence, DUO, Windows Defender, WatchGuard VPN, and VMware ESXi.
• Education: Bachelor's degree in Computer Science, Networking, IT, or equivalent work experience preferred.

Additional Job Details:

• Work Schedule: Monday-Friday, 8:00 AM - 5:00 PM (Onsite)
• Work Attire: Business casual (jeans acceptable)
• Travel: None
• Background Check: Required (comprehensive)
• Drug Screen: 10-panel
• ITAR Compliance: Must be a U.S. citizen or green card holder.
• Start Date: ASAP for the right candidate.

Hiring Process:

• Initial Phone Interview
• Final Onsite Interview
• Quick hiring decision for qualified candidates

Why Join Us?

This role offers the opportunity to be hands-on with IT infrastructure in a dynamic aerospace environment. We value team players who can adapt to both technical and minor support tasks as needed.

Apply today with your resume to be a key part of our IT operations! Feel free to also contact Mollie Karns directly at [email protected] | 678-###-####