IT Support Specialist - Vaco : Job Details

Client: Real Estate Role: IT Support Specialist (Tier 1-2 Support) Salary Range: $65,000-$70,000 Location: Manhattan, NYC

Fully onsite for 6 months+ then will transition to hybrid. Permanent position. Tier 1-2 level Support. Will train on additional systems the candidate will be troubleshooting.

Open to a candidate with a degree and 6+ months of experience or a candidate without a degree but possess relevant work experience.

We are seeking a detail-oriented and customer-focused IT Support Specialist to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. The ideal candidate will be responsible for troubleshooting problems, installing and maintaining systems, and ensuring optimal IT functionality across the organization.

• Provide first-level technical support to end users via phone, email, or in person.
• Install, configure, and maintain hardware and software systems, including desktops, laptops, printers, and mobile devices.
• Diagnose and resolve technical issues related to operating systems, applications, and network connectivity.
• Troubleshoot issues with Microsoft Office applications (Outlook, Word, Excel, Teams, etc.).
• Set up and manage user accounts, groups, and permissions in Active Directory.
• Use a ticketing system to log, track, and resolve support issues in a timely manner.
• Perform routine system monitoring, maintenance, and backups.
• Assist with onboarding and offboarding of employees by setting up and deactivating IT equipment and accounts.
• Maintain inventory of IT equipment and supplies.
• Coordinate with third-party vendors for specialized support or hardware repairs.

• Proven hands-on experience in an IT support or help desk role.
• Experience working with a ticketing system (e.g., Zendesk, ServiceNow, Freshservice, etc.).
• Strong troubleshooting skills with Microsoft Office 365 products and Windows operating systems.
• Proficiency with Active Directory for user management.
• Excellent customer service and communication skills.
• Ability to manage and prioritize multiple tasks effectively.
• Education: Must have a HS Diploma; Associate's Degree is preferred but not required.

EEO Notice

Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.

EEO Notice: Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, religion, national origin, age, disability, veteran status, or any other protected characteristic as required by federal, state or local law.

Privacy Notice: Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to providing transparent notice of our policies. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [email protected].

Pay Transparency: Determining compensation for this role depends upon a wide array of factors including skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; and other business and organizational needs. The salary range provided reasonably estimates base compensation where required by law, and discretionary bonuses may apply.