IT Support Specialist - E.S. Wagner Company : Job Details

E.S. Wagner Co. is looking for an IT Support Specialist to join its team of construction professionals. E.S. Wagner offers competitive salary and benefits, including medical, dental, vison, STD, LTD, life insurance, paid time off, and 401(k) plan.

Company Profile E.S. Wagner Co. is a heavy civil and highway construction company serving clients in both the public and private sectors. Headquarters in Oregon, Ohio, E.S. Wagner has the people and resources necessary to complete the most challenging and complex projects in a variety of geographical areas. Through innovative engineering and construction, combined with the latest in construction technology and equipment, E.S. Wagner has built its reputation as a safe, capable and expert general contractor. These capabilities coupled with the values of integrity, reliability and pride in a job well done, make E.S. Wagner an industry leader and employer of choice.

This role serves as the front line of support, assisting users with technical challenges, troubleshooting software and network issues, and ensuring smooth day-to-day operations. Responsibilities include performing general maintenance and end user support tasks, as well as analyzing, diagnosing, and repairing computer systems, hardware, and peripheral equipment both on site and remotely. In addition, this role is responsible for managing on premises hardware and software along with cloud-based systems, ensuring high availability, optimal performance, and strong security.

A Sample of Responsibilities:

• Provide hands-on and remote workstation support services
• Troubleshoot and resolve technical issues related to software applications and hardware
• Repair, rebuild, and replace desktop and laptop systems
• Support the VOIP phone system on premises and one remote phone system
• Maintain system documentation and inventory
• Maintain disaster recovery and backup strategies for both cloud and on-premises systems
• Monitor system performance, install updates, and proactively resolve issues
• Understand and support business-level software packages used across all departments

Qualifications:

• Associate degree in Information Technology or a related field, or an equivalent combination of education and experience (minimum of two years supporting all aspects of IT needs)
• Proficiency with the Microsoft Office 365 suite of products
• Knowledge and hands-on experience with Active Directory
• Knowledge and hands-on experience with Microsoft Windows and Server operating systems
• Understanding of computer networks, including setup and management of network equipment
• Strong communication, collaboration, and problem-solving skills
• Ability to efficiently document, track, and resolve technical issues
• Highly organized and detail-oriented

No phone calls, please.

Equal Opportunity Employer, including disabled and veterans.