IT Support Specialist - TEKsystems : Job Details

Description

Provide on-site and remote technical support for all IT systems and applications, including laptops, desktops, servers (both onsite and cloud), printers, networks, peripherals, and vendor software. Maintain knowledge of all company IT infrastructure and systems. Help with infrastructure projects and initiatives.

Principal Responsibilities:

• Provide Level 1, 2, and 3 IT support for all service desk tickets and enterprise hardware /software by utilizing our IT service desk ticketing tool (ServiceNow) to provide support and consistently achieve service commitments.

• Provide extraordinary IT customer service experience to all users and uphold the highest degree of professionalism and follow-through by providing communication on a frequent basis with all end users as tickets and issues are resolved.

• Support, implement, and maintain various IT systems including O365, Okta, Active Directory, Amazon AWS, MaaS360, Tanium, ServiceNow, etc.

• Provide support for:

o Physical office hardware including laptops, desktops

o Physical enterprise hardware including servers, switches, routers, and storage devices

o Cloud infrastructure

o Company cell phones (currently iPhones)

o 3rd party lab equipment software

o Remote access solutions such as VPN and RDP.

• Manage Windows OS patching process for all workstations to ensure IT security compliance.

• Facilitate employee onboarding and offboarding, including computer provisioning/repurposing and account management.

• Document IT assets and keep asset database current.

• Dispose of old and unneeded IT assets, following the company's e-waste recycling process.

• Deploy new workstations and servers into the environment (both on-site and cloud).

• Monitor and report licensing to ensure compliance on a periodic basis.

Required Skills/Experience:

• Basic IT troubleshooting for end users - Windows laptops, cell phones (iPhones), cloud (AWS), servers, network.

• Excellent communication skills with a focus on customer service

• Infrastructure knowledge - both on-prem and cloud

• Networking knowledge

• AWS and/or Azure Cloud experience

• Active Directory (GPOs, DNS, DHCP, Domains/Trusts) experience

• Microsoft O365 experience

• VMWare and/or Hyper-V experience

Preferred Experience:

• ServiceNow, CyberArk, LastPass, Okta, Maas360, Tanium, smtp.com

• Setting up/configuring firewalls, routers, switches, internet circuits

• Architecture (infrastructure related) experience

• Apple/Mac, Unix/Linux, Server hardware experience

Education:

• Bachelor's in computer science or relevant IT certifications: MCITP, MCSE/MCSA, CCNA, CCNP, Net+, A+

• 5+ years of related experience

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $35.00 - $40.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in San Ramon,CA.

Application Deadline

This position is anticipated to close on Aug 23, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.