IT Support Specialist - Accruepartners : Job Details

THE TEAM YOU WILL BE JOINING

• IT operations team supporting a variety of Microsoft, network, and business application environments
• Works across hardware, software, security, and connectivity to ensure smooth technology operations
• Collaborates with vendors and internal teams to troubleshoot, improve, and maintain systems

• A hands-on technical role with exposure to diverse technologies and environments
• Opportunities to solve complex IT challenges, implement best practices, and learn emerging tools
• A collaborative environment that values problem-solving and knowledge sharing

• Onsite - 5 Days a week -

• Provide IT support for Microsoft technologies including Office 365, Windows Server, Hyper-V, Active Directory, Teams, and antivirus solutions
• Manage network-level services including WAN/LAN connectivity, security, VPN, and Cisco VOIP phones
• Support line-of-business applications, printers, and related systems
• Document systems, review processes, and make technical recommendations
• Troubleshoot and resolve hardware, software, and network connectivity issues
• Install and configure computer hardware and peripherals
• Communicate with vendors to resolve service or product issues

• Experience with tools such as O365/Teams, Sophos Security Suite, Windows 10/11, Windows Server, Mac OS, ITSM software, VOIP phones, network switches, and VPNs
• Strong troubleshooting skills and ability to work in fast-paced environments
• Excellent communication, customer service, and documentation skills
• Ability to learn new technologies quickly and share insights with teammates
• Preferred: Cisco VOIP and switch administration, Microsoft Copilot, D365/F&O, Power BI, and ShareFile administration experience
• Education: BA/BS in Computer Science or related field, or equivalent experience; IT certifications (A+, CCNA, MCP, MCSA, MCSE) preferred #LI-HW1 #ON-SITE