IT Support Specialist - JP Thomas Company : Job Details

Do you remain calm under pressure and relish solving problems? If so, a career as an IT Support Specialist in a multi-location tire and automotive company might be the perfect fit for you! We are seeking a highly motivated and skilled IT Support Specialist to join our team and play a vital role in ensuring the smooth operation of our technology infrastructure. Benefits:

• Up to 4 weeks of vacation/paid time off
• Paid holidays (7 days)
• 75% Employer paid medical, dental, & vision insurance
• $25,000 of life insurance per employee
• Supplemental benefits (long-term, short-term, accident, etc.)
• 401(k) retirement plan with company match
• Monday-Friday, 8am-5pm
• Discounts on tires & automotive services

• Offer technical support to company staff and troubleshoot computer/printer/telephone problems in a timely manner.
• Diagnose and troubleshoot network connectivity issues, software malfunctions, and hardware failures.
• Install, configure, maintain, and update software and hardware as needed.
• Assist with user account management, password resets, and access control.
• Monitor security certificates and company compliance requirements.
• Escalate complex issues to senior IT staff or vendors as needed.
• Anticipate and report the cost of replacing or updating computer needs.
• Maintain a positive and professional manner while interacting with Thomas staff and vendors, while upholding high levels of confidentiality.

• Bachelor's degree in computer science, information technology or computer engineering.
• Minimum of 2 years of experience in IT support, preferably in a multi-location environment.
• Strong understanding of hardware and software troubleshooting practices.
• Experience with network troubleshooting and basic networking principles.
• Proficient in Microsoft Windows operating systems and common office applications.
• Excellent problem-solving and critical thinking skills.
• Effective communication skills, including speaking, writing and active listening.