IT Support Specialist - Bradley Company : Job Details

Bradley Company is a team of experienced and talented commercial real estate professionals. We serve the brokerage, property management, and facility maintenance needs of commercial and multi-family clients. With a company history that began in 1978, we have more than 300 professionals serving Indiana, Michigan, and Ohio. Bradley Company actively invests in our professionals and their growth. We are guided by our core values: entrepreneurial, collaborative, integrity, and champion. Our purpose is to build partnerships, improve communities and change lives. Overview The IT Support Specialist is a key contributor to the smooth operation of the company's IT infrastructure, providing proactive and responsive technical support across all departments. This role serves as the primary point of contact for internal IT issues, maintaining system functionality, supporting IT projects, and enhancing employee technology experiences. The IT Support Specialist combines strong technical acumen with excellent customer service, ensuring timely resolution of support tickets and fostering a secure, efficient, and collaborative IT environment. We foster a collaborative environment with a flexible hybrid work schedule, requiring four days in the office including our signature All in Wednesdays - dedicated team days designed to drive innovation and strengthen professional connections. Location: Indianapolis or South Bend, Indiana Work Schedule: Monday - Friday, 8:00 AM - 5:00 PM EST (Hybrid: 4 days in office, 1 day remote) Travel Requirements: Up to 20% regional travel to support branches or managed properties Reports to: IT Manager Key Responsibilities Technical Support & Issue Resolution

• Serve as the primary contact for IT support across all departments, managing and resolving support tickets within service level expectations.

• Troubleshoot and resolve hardware, software, and network issues for company-approved systems (Office 365, Active Directory, Adobe, Zoom, etc.).

• Escalate complex technical issues to vendors or the IT Service Manager as needed, ensuring timely resolution.

• Maintain system performance and ensure high availability of critical IT infrastructure.

• Provide excellent customer service by fostering positive relationships and clear communication with employees at all levels.

IT Systems Administration & Projects

• Participate in system upgrades, testing, deployment, and process improvements to support operational efficiency.

• Maintain IT asset inventory, ensuring accurate tracking of hardware, software, and user assignments.

• Support IT projects by coordinating with internal teams and external vendors to meet project objectives and timelines.

• Collaborate with IT leadership on technology initiatives that enhance security, performance, and user experience.

Onboarding, Offboarding & Access Management

• Manage IT onboarding for new hires by configuring hardware, setting up user accounts, and managing access permissions in compliance with security policies.

• Facilitate the offboarding process by revoking access, retrieving equipment, and ensuring data security protocols are followed.

• Maintain accurate documentation of onboarding and offboarding activities and ensure timely completion in accordance with company standards.

Training, Documentation & Collaboration

• Develop and deliver IT training programs for new hires and existing employees to promote effective use of systems and adherence to security practices.

• Create and maintain IT documentation, including knowledge base articles, user guides, and process manuals.

• Provide ongoing support and refresher training to address common IT challenges and ensure consistent technology adoption across the organization.

Qualifications Education & Experience

• Bachelor's degree in Information Technology, Computer Science, or a related field required.

• 2+ years of experience in IT support, systems administration, or a similar technical support role.

• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft 365) are preferred.

Skills & Competencies

• Proficiency in Office 365 administration, enterprise applications, cloud services, networking fundamentals, and ticketing systems.

• Exceptional interpersonal skills with demonstrated ability to build rapport and communicate effectively at all organizational levels

• Superior verbal and written communication skills with ability to present complex information clearly

• Ability to manage multiple priorities simultaneously while maintaining quality standards

• Strategic thinking skills with ability to anticipate needs and proactively solve problems

• Demonstrated ability to work independently and as part of a collaborative team

• Commitment to continuous learning and staying current with evolving technologies and security best practices.

Why Join Our Team? This role provides a unique opportunity to become a pivotal part of our IT operations, offering hands-on experience with enterprise-level systems and direct collaboration with all departments. You'll play a key role in driving technology initiatives, supporting employees, and contributing to the company's growth and efficiency. We foster an environment that values innovation, professional development, and excellence in service delivery. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Please note, this list of essential functions is not exhaustive and may be supplemented as necessary. Bradley Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.