IT Support Specialist - Michael Baker International : Job Details

Michael Baker International is seeking a skilled IT Support Specialist to join their team and provide comprehensive technical support to end users across various platforms, including on-site, remote, and VPN environments. This is your chance to be the go-to expert for end-user supportwhether its troubleshooting hardware and software, managing tickets, or ensuring smooth onboarding experiences. Youll be the first line of defense, keeping our systems running and our people productive. RESPONSIBILITIES Create, update, and close tickets. First response to all support requests through all channels: phone, web tickets, email requests, walk ups. Determines impact and urgency of an incident and support request to determine priority. Perform initial triage and troubleshooting of all tickets across all knowledge domains. Resolve all tickets within scope through use of experience, knowledgebase, or peer collaboration. Escalates unresolved requests and incidents to IT Support Specialists II and...Support Specialist, IT, Support, Specialist, Hardware, Technical Support, Technology, Construction