IT Support Specialist - ACCO Brands : Job Details

ACCO Brands is seeking an IT Support Specialist to provide exceptional technical service to our end user community at our Booneville, MS location. The Support Specialist will perform installation and configuration on a variety of desktop platforms and peripherals, and act as the go-to IT resource for the site by providing the highest possible level of customer service. This position will provide quality support with a high degree of customer satisfaction, technical expertise, and timely resolution for all issues called into or assigned to the ACCO Service Delivery Team. This individual will resolve tickets in the following areas but not limited to; Windows and iOS hardware and software, remote connectivity, onsite network, server, and telecommunications support, printers, mobile device and password technical issues and help to improve processes and procedures to ensure the team is working as efficiently as possible for quick resolution of issues.

Responsibilities include:

• Work with limited supervision and high degree of latitude for independent judgment
• Provisioning / Installation of computers and peripherals
• Provide onsite telecommunications support
• Investigate and resolves computer software and hardware problems.
• Support computing devices, infrastructure, software and tools for Macintosh
• Resolve user requests for technical assistance through either telephone, online, or on-site support
• Deliver VIP support for corporate executives and their direct reports
• Thoroughly document work records through ticket-based tracking system
• Develop and maintain desktop standards through testing and certification of hardware and software
• Responsible for compliance with company licensing requirements
• Configure systems for remote office personnel
• Debug and configure remote connectivity problems between ACCO and outside vendors
• Install, move, or remove computer equipment as required for end user physical moves
• Maintain security standards of user accounts and/or access
• Escalate and coordinate problems as needed
• Provide user training on simple system access and usage
• Creation of training materials and instructions for end users
• Assist users in the configuration of remote access solutions
• Perform on-site visits to remote locations to resolve outstanding issues
• Performance of any duties as required by supervisor
• Implement new technologies and modern environments

Qualifications include:

• Bachelor's degree in a technical field and/or equivalent experience
• 4-6 years' experience working with PC's, MAC's and Network Devices in a corporate environment
• MCSE, MCP, Comp TIA A+, and Cisco Certifications a plus
• Working knowledge of Microsoft Operating Systems, Macintosh, iOS / Android, Active Directory, and SharePoint
• Proficient in Microsoft Office and Office365
• Ability to lift and or move 50lbs occasionally
• Willing to travel as needed (potentially 1-2 times per quarter)
• Ability to work outside of normal business hours, as needed
• Local candidates only

At ACCO Brands, we are committed to providing an environment of fairness and mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, age, sex, sexual orientation, gender identity, marital status, national origin, physical and mental disability, veteran status, and any other characteristic protected by applicable law. ACCO Brands believes that a diverse and inclusive work environment is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.