IT Support Specialist - Aptask : Job Details

About Client: The client is a prominent global technology solutions provider, renowned for its comprehensive range of services and products tailored to meet the diverse needs of businesses. The company's core focus revolves around assisting organizations in managing and optimizing their IT operations, thereby driving productivity, efficiency, and innovation. It offers an extensive array of services, including strategic consulting, technology implementation, cloud computing, data center management, cybersecurity, software licensing, and hardware procurement. In addition to its business-to-business (B2B) services, it also serves as a valuable resource for IT professionals and decision-makers, providing valuable insights and thought leadership through its various publications, webinars, and events. Rate Range: $35-$40/Hr Job Description:

• We are seeking a versatile IT Support Specialist to join our team, with a primary focus on application support complemented by an understanding of infrastructure to support our operations effectively.
• The ideal candidate will have a strong background in managing application-related tasks and a basic understanding of infrastructure principles to support payment hubs, CRES, and other operational components.

Key Responsibilities: Application Support:

• Provide application support for Cegid, tracking tickets, managing escalations, and distinguishing operational issues from IT problems.
• Collaborate closely with internal teams and external partners for training, support, and software releases.
• Monitor and report on order monitoring, sales, and support selling events.
• Act as a champion for Cegid, ensuring effective utilization and support.
• Administer Teams Merchandising application, Waitwhile application, and traffic count.
• Assist in the escalation process for application provisioning and access for new staff.

Infrastructure Support:

• Manage payment hubs, payment devices, iPhones, and their deployment.
• Coordinate with regional IT teams for equipment replacement and new IT deployments.
• Possess knowledge of video conferencing, blue tube technology, and serve as a liaison for third-party technology providers.
• Oversee digital screens, wayfinding, digital artwork

VLM Support:

• Ensure incidents and problems are managed promptly.
• Manage enhancement requests and escalations between store and vendor for VLM.

Other Responsibilities:

• Coordinate additional support during peak periods and events.
• Provide IT support for brand exhibitions and manage related documentation.
• Communicate updates on IT issues, outages, and upcoming enhancements to store leadership teams.

Qualifications:

• 7+ years of similar experience
• Proven experience in application support and infrastructure management.
• Strong understanding of Cegid and other relevant POS applications.
• Knowledge of payment systems, iPhones, video conferencing, and digital technologies.
• Excellent problem-solving and communication skills.
• Ability to work collaboratively with cross-functional teams and external partners.
• Prior experience in managing incidents, escalations, and documentation in a fast-paced environment.

Top 3 Skills needed

• POS - Payment Systems - IOS

About ApTask: ApTask is a leading global provider of workforce solutions and talent acquisition services, dedicated to shaping the future of work. As an African American-owned and Veteran-certified company, ApTask offers a comprehensive suite of services, including staffing and recruitment solutions, managed services, IT consulting, and project management. With a focus on excellence, collaboration, and innovation, ApTask provides unparalleled opportunities for professional growth and development. As a member of the ApTask team, you will have the chance to connect businesses with top-tier professionals, optimize workforce performance, and drive success across diverse industries. Join us at ApTask and be part of our mission to empower organizations to thrive while fostering a diverse and inclusive work environment. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview. Candidate Data Collection Disclaimer: At ApTask, we prioritize safeguarding your privacy. As part of our recruitment process, certain Personally Identifiable Information (PII) may be requested by our clients for verification and application purposes. Rest assured, we strictly adhere to confidentiality standards and comply with all relevant data protection laws. Please note that we only collect the necessary information as specified by each client and do not request sensitive details during the initial stages of recruitment. If you have any concerns or queries about your personal information, please feel free to contact our compliance team at [email protected] . Applicant Consent: By submitting your application, you agree to ApTask's (www.aptask.com) Terms of Use and Privacy Policy , and provide your consent to receive SMS and voice call communications regarding employment opportunities that match your resume and qualifications. You understand that your personal information will be used solely for recruitment purposes and that you can withdraw your consent at any time by contacting us at 732-###-#### or [email protected]. Message frequency may vary. Msg & data rates may apply.