IT Support Specialist - Stacy and Witbeck : Job Details

Stacy Witbeck is looking for an IT Support Specialist. As a kid, did you love your screens, but your toy trains and bulldozers fascinated you as well? What if you could combine your interests and support a group of like-minded people in solving technical software challenges, while they build really cool transportation infrastructure? As an employee-owned company, we grow our people and this is an excellent early-career opportunity for those interested in supporting efforts to see mega-scale construction come to life. The IT Support Specialist provides first-line technical support for employees, resolving a wide range of IT issues submitted through our helpdesk system (Zendesk). This role supports day-to-day IT operations, assists with office AV needs, and contributes to various IT projects that enhance company-wide technology systems and services. COMPANY PERKS

• Award-winning contractor with a dynamic business model and an excellent reputation
• We are a 100% employee-owned company with a competitive ESOP (Employee Stock Ownership Plan)
• Company pays 100% of employee premiums for health insurance; employee pays up to $15 per week for family premiums
• HSA and FSA plans that will allow you to divert pre-tax money
• Life insurance provided by the company at 2.5 times your yearly salary

ESSENTIAL DUTIES AND RESPONSIBILITIES: The essential functions include, but are not limited to the following:

• Respond to and resolve helpdesk tickets in Zendesk in a timely and professional manner
• Support office-based technology such as conference room AV systems, printers, and workstation setups
• Troubleshoot hardware, software, and network issues
• Assist with onboarding/offboarding tasks including provisioning equipment and accounts
• Manage user accounts and licensing across core systems
• Collaborate with team members on special IT projects and technology rollouts
• Document resolutions and update internal knowledge base
• Provide friendly, clear communication to end users with varying levels of technical experience

REQUIREMENTS

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• 2 years of experience in technical support or a similar role.
• Strong communication skills and ability to follow directions
• Quick learner with the ability to research and resolve unfamiliar issues
• Proactive mindset with strong time management and task ownership
• Comfortable learning new technologies and adapting to change
• Able to work effectively both independently and in a team environment, including remote work
• Basic technical knowledge of:
  • Windows operating systems
  • Microsoft Office and Teams
  • Multi-factor authentication (MFA) and Single Sign-On (SSO)
  • Network fundamentals and cloud file sharing platforms such as Box

PREFERENCES

• Active Directory and Microsoft Entra
• Windows Server environments
• PowerShell scripting
• Azure cloud services
• AV systems (e.g., conference room setup, A/V troubleshooting)
• Basic cybersecurity principles
• Zendesk or similar IT ticketing systems
• Box or other enterprise file sharing tools
• A+ or other entry-level IT certification a plus

PHYSICAL DEMANDS & WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. NOTE This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship. **At this time, no candidates presented through external staffing/recruiting agencies will be considered. Any resumes submitted to Stacy and Witbeck Inc. (SWI) will be considered the sole property of Stacy and Witbeck. In the absence of a signed Recruitment Fee Agreement, SWI will not consider or agree to payment for any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, SWI explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resume, including those submitted to hiring managers, are deemed to be the property of Stacy and Witbeck, Inc..