IT Support Specialist - Too Good To Go International : Job Details

** IT Support Specialist**

Tech New York, United States

Did you know that more than one third of the food produced in the world is wasted, which has a huge impact on the health of our planet, due to the 10 % of greenhouse gas emissions coming from food waste!

At Too Good To Go, we have an ambitious goal: To inspire and empower everyone to fight food waste together. We are the world's #1 app for fighting food waste. We work with thousands of restaurants and food retailers to make their surplus food available to local consumers.

The magic of Too Good To Go has been expanding rapidly across Europe and now also the US, with over 117 million meals saved across 17 countries to date by our 52 Millions users.

**Your mission**

We're looking for an IT Support Specialist to assist with the day-to-day technology needs of our 1350+ Waste Warriors employed across 17 different countries.

The role will be based at either our US, New York office or at our office in Toronto, Canada. You will be part of a team of IT support specialists currently co-located in The UK and Denmark, reporting into our IT Manager who is physically located in Copenhagen, at the companies HQ.

Our team mission is simple: We do our best every day to ensure every employee in the company can fight food waste by having the right tech tools available.

**Your role**

* You support all company employees and external consultants across all countries with general software and hardware-related questions that come in via support tickets, email, and slack.

* You act as a System Administrator for our main systems such as BitDefender, Google Workspace, Jumpcloud, Microsoft 365, and Slack, ensuring everything runs like clockwork.

* You will provide on-site support for the employees located at the same office as you.

* You will maintain and work on our JumpCloud Platform: This involves:

+ User accounts - assisting with issues, ensuring new users are created, overseeing permission levels, and handling user terminations.

+ Device Management - ensuring every macOS and Windows machine in the company is enrolled and managed.

+ Setting up single sign-on for new and existing applications

* You will also assist with IT road map projects, examples include:

+ Migrate employees from one application to another (Could be OneDrive to Google Drive)

+ Automating everyday processes to make life easier (Could be zero-touch offboarding)

+ BYOD management (Mobile phones and personal computers)

* You are also responsible for hardware procurement and setup for new hires.

**Requirements**

* You have hands-on experience with User Management.

* Experience with providing end-user IT support and being comfortable tackling whatever IT issue is thrown at you.

* Being tech-savvy is a must: You can easily both identify, investigate and solve IT problems as they arise.

* We require full professional proficiency in English as we communicate with employees (support) and 3rd party system engineers (deeper support investigations and project work) across the globe via email, chat, and video meetings every day and occasionally by phone.

* A plus if you have experience with navigating support ticket systems (We use YouTrack).

* You need to be positive and adaptable as every day brings something new and challenging. Tomorrow never looks like today and plans are often changed.

* We require a strong drive and the ability to take ownership of tasks.

* A high level of accuracy and attention to detail is needed.

**Our values**

We fight together: food waste is a big beast to fight. We can do it if we fight together as Waste Warriors with no ego. We believe in a #oneteam

We raise the bar: we always push for more. We work smart, smash barriers and elevate one another

We keep it simple: our ambitions are bold but our solutions are simple

We build a legacy: were proud of the change were driving

We care: we always look out for each other. Caring is also about the way we do business. We do the right thing

**What we have to offer**

A rare opportunity to work in a social impact company (and certified B Corporation!) where you get to wake up every day knowing youre achieving positive change.

The experience of being part of an international company with 1350 enthusiastic and highly talented teammates across 17 countries (and counting) always ready to share knowledge and support!

Strong personal as well as professional development in an intense and high-growth scale-up environment.

An open company culture where you have the independence and room to unleash your creativity.

A strong team culture where successes are celebrated together.

**How to apply**

We take recruitment seriously, so please carefully read everything we have written above. Please also check our website and international media in order to get a good overview of Too Good To Go.

Please submit your CV and Cover letter in English.

Please note that we only accept applications coming through our platform. No CV or Cover Letter will be accepted by email or LinkedIn direct messaging.

Deadline for applications is 11th March 2022.

**#LI-RS1**

**Business with purpose**

Our B Corp status means you can expect fair wages, a healthy environment, high working standards, and a job that gives more to the planet than it takes.

Our team is always growing, and we need passionate people in all fields. Whether its sales, public affairs, or food waste education, Waste Warriors are happy to work in Too Good To Go. There's strong support for our mission, the culture company fit, and Too Good To Go value.

Bring your whole self to work

Tabita, Head of People and Culture, Spain At Too Good to Go I have found a unique workplace that combines building a healthy business with solving a really important challenge for society. Here we are allowed and encouraged to bring our whole selves to work, and we are valued and respected for who we are. It is truly a place where you find opportunities to grow regardless of your individual traits, who you are or where you come from.

We raise the bar everyday

Giacomo, Head of Sales, Global Before joining the Global team I have been the Spanish Head of Sales and Key Accounts. I am very proud of that experience and especially proud of my former team in Madrid and Barcelona. Too Good To Go has offered me the possibility of leading a large sales crew in difficult times such as 2020 and 2021. But also to be part of a great family that fights together against food waste.

I love working at Too Good To Go

Adrienne, Head of People & Culture, Canada I love working at Too Good To Go! We are very focused on what we need to do to have an impact in the world, and it's an amazing feeling having everyone pulling in the same direction to accomplish something extraordinary. It's a high-energy environment filled with great people and big ambition, and I'm so glad that I get to be a part of this journey.

We strive to provide a transparent, fair and personal experience. Well take care reading your application, and get back to you as soon as we can. Depending on the role youre applying for, the exact application process may vary - but this is what you can usually expect.

**Phone Call**

Chat with a member of our People & Culture team.

**Assessment**

Complete a small task that's relevant to the role.

**Interview**

Meet the people you could be working with.

**Hired!**

Join the fight against food waste.