IT Support Specialist [79333] - Onward Search : Job Details

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This range is provided by Onward Search. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$20.00/hr - $25.00/hr

Onward Search is a specialized staffing and talent solutions company that helps professionals find top jobs with the nation's leading brands. Join our client's team where you will play a pivotal role in ensuring seamless e-commerce experiences for customers. Your primary focus will be to provide exceptional support through various communication channels, including phone, email, and chat, addressing and resolving user inquiries and technical issues.

Location: Melville, New York. 3-5 month contract role + possible extension. On-site 5 days per week.

There is no application deadline for this role.

IT Support Specialist Responsibilities:

• Assist customers and field sales teams with the setup and use of scanners and mobile applications, offering guidance on system features and capabilities.
• Perform remote installations and upgrades of e-commerce software for customers.
• Log all customer interactions and issues in the Enterprise Service Desk systems.
• Deliver Level 1 troubleshooting support and escalate unresolved issues to the appropriate teams using ServiceNow ITSM or Salesforce CRM.
• Serve as the initial point of contact for customers experiencing technical challenges with e-commerce platforms.

IT Support Specialist Qualifications:

• 1+ year of related experience.
• General education, vocational training, or on-the-job training; a bachelor's degree is preferred.
• Familiarity with PC hardware and Windows Operating Systems.
• Proficiency in Microsoft Office Suite.
• Basic understanding of networking technologies
• Demonstrated ability to manage time effectively and prioritize tasks.
• Strong attention to detail and accuracy in all communications and documentation.
• Excellent customer service skills with a focus on delivering a positive user experience.
• Effective interpersonal and communication skills, both written and verbal.
• Ability to work collaboratively within a team and maintain confidentiality.
• Proficiency in multitasking and adapting to new technologies and applications.
• Medical, Dental, and Vision Insurance.
• Life Insurance.
• 401(k) Program.
• eLearning & Ongoing Training.
• Education Reimbursement.

*Eligibility requires working over 30 hours per week on an assignment lasting at least 10 weeks.

If you meet the qualifications and are excited about this opportunity, apply today! Our team will connect with you to discuss next steps, support you through the interview process, and advocate for your success.

Seniority level

• Seniority levelEntry level

Employment type

• Employment typeContract

Job function

• Job functionQuality Assurance, Information Technology, and Customer Service
• IndustriesRetail

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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