IT Support Specialist 2 (MSP) - Agency Within : Job Details

IT Support Specialist 2 (MSP) at Peoples Computer Services

Thank you for your interest in the IT Support Specialist II role at Peoples Computer Services. Below, you'll find the primary information you need to know about our Level II position. We invite you to apply by clicking Continue at the bottom of this page.

The PCS Hiring Team

Job Overview

Location: Brooklyn, NY (Must live in NYC or the adjoining suburbs)

Job Type: Primarily remote (Work from home with onsite client visits and intermittent events as needed)

Role Level 2: 3-5 years experience, $60 - $75K salary

About Peoples Computer Services (PCS)

At PCS, we are more than just an IT Managed Services Firm; we're a dedicated team committed to providing top-notch IT support to our loyal base of small and medium businesses in the NYC area. Our clients rely on us for their success, and we take this responsibility to heart.

What sets us apart is our emphasis on teamwork, personal growth, and work-life balance. Our culture is built on leveraging diverse experiences and training within our team. This approach empowers our employees to tackle challenges confidently, knowing they have the full support of the team and access to nonjudgmental assistance whenever needed. Our work environment is relaxed and informal, where humor and light-heartedness are always welcomed.

We firmly believe our employees are our most valuable asset. Recognizing that PCS's growth is directly linked to our team's development, we are committed to nurturing both their technical skills and broader professional abilities. By providing ongoing training and exposure to the latest technologies, we ensure our team not only expands their skillset but also opens up avenues for personal and professional growth.

Job Description

As a vital part of our team, IT Support Specialists are the first point of contact for our clients. They combine empathy with technical expertise to resolve issues effectively. Whether working remotely or on-site, our technicians are the backbone of our client support.

Who We're Looking For

Are you a NYC resident with a passion for IT and customer service? Do you thrive on challenges and aim for growth? If you're a team player eager to contribute to a client-centric, dynamic environment, we'd love to hear from you!

Level 2 Requirements

3-5 years of hands-on advanced IT support experience.

Strong skills in Windows, Mac OS, Office 365; iOS/Android familiarity a plus.

Proficient in troubleshooting, networking, and cybersecurity.

Windows Server and Active Directory experience

Administrative proficiency in SharePoint, Azure Active Directory, Office 365 and/or Google Workspace.

Ability to work in onsite, virtual, and cloud environments.

MSP experience and knowledge of ticketing systems like Autotask or ConnectWise are beneficial.

Leadership, project management, and documentation capabilities.

Strong client relationship management, needs assessment, and project management experience.

Ability to work independently, with the Team, and assist junior Team members.

Excellent communication and problem-solving skills.

Associate degree minimum (in a computer-related field preferred); Bachelor's degree is a plus.

Employee Benefits

Comprehensive insurance (medical, dental, disability), retirement plan, paid vacation, holidays, sick time, and training reimbursement.

Salary tailored to your experience, education, and training.

How to Apply:For qualified candidates living in NYC, please select Continue below to apply.