IT Support - RECRUITMENT CENTRAL PTE. : Job Details

Job Description : * Work closely with and provide I.T support for OTC (Over the Counter) oil products desk * Offer L1 technical support to users via phone, remote assistance, and email. * Manage the escalation, tracking, and resolution of incidents, service requests, and problems professionally and promptly. * Manage and support organizations' IT infrastructure, security systems and telephony. * Develop, implement, and update IT policy, operating procedures with best practices. * Assess and enhance IT infrastructure solutions to meet business needs. * Assist with computer and software issues like Microsoft, servers, and security. * Provide on-site support as required. * Assist with other administrative tasks when needed. * Technical Support: Provide technical assistance and support to end-users, both remotely and in-person, to resolve hardware, software, and network-related issues. * Troubleshooting: Diagnose and resolve technical problems, including but not limited to computer malfunctions, network connectivity issues, and software glitches. * Hardware and Software Maintenance: Maintain, repair, and upgrade computer systems, peripherals, and software applications, as necessary. * User Training: Offer training to end-users on how to use hardware, software, and other IT tools effectively and securely. * Backup Recovery: Set up and manage data backup solutions and ensure data recovery procedures are in place. * Inventory Management: Keep track of hardware and software inventory, including licenses and warranties, and perform regular audits. * Vendor Liaison: Communicate with external vendors and service providers to resolve technical issues and procure necessary equipment. Job Requirements: * Minimum Diploma / Degree in Informatics, Computer Science, IT Engineering or Equivalent * Proven experience in IT support, preferably in a help desk or technical support role, especially on the trading floor - will be a plus. * Should candidates have experience in the brokering industry (Oil & Gas), knowledge in - ICE, CLoud9, IPC, MFC Setups; is preferred. * Proven and strong troubleshooting ability's * Excellent communication skills, both written and oral * Office 365 support experience * Good knowledge of windows server 2019 and above * Active directory administration * Experience of Azure hybrid environment * Understanding of DNS and DHCP * Good knowledge of networks and networking * Ability to work on new tasks and to be able to research unaided * Experience in Remotely support users * Experience in working in a highly secure domain * Excellent understanding of hardware and software * Knowledge of FortiGate's (nice to have not essential) * Experience of supporting users with SharePoint #J-18808-Ljbffr