IT Support - Cyquent : Job Details

IT Support

Cyquent

Job Location : Rockville,MD, USA

Posted on : 2025-08-05T07:42:24Z

Job Description :
IT Support On-site in Rockville, MD 5 days a week with some travel within County Scope of Work
  • We are seeking at least two (2) highly skilled contractors to assist in resolving the approximately 10,000 help desk tickets received each year. This position would join the Desktop Support Team, which is responsible for the bulk of touch-labor support for nearly 3,000 staff spread over about 50 locations and 207 Public School Health Rooms.
    • General tasks include:
    • Advanced level desktop support including Operating System (OS) imaging, hardware, software, mobile device deployment, troubleshooting, documentation, inventory, computer relocation, commercial off-the-shelf (COTS) and internal applications support, and other duties as assigned.
    • Contractor will provide staff with experience in:
    • Windows OS Administration: Windows 10 Enterprise, ActiveSync, and various VDI solutions.
    • Desktop support including hardware/software troubleshooting in Windows Active Directory and enterprise domain environments.
    • Knowledge in troubleshooting enterprise printers.
    • Knowledge in rapid deployments, OS imaging, mobile devices, MS Office 365 Suite familiarity, and various COTS software packages.
    • Virtual Private Network support.
    • Many employees are teleworking, so the contractor should be familiar and able to provide remote support using telephone and/or MS Teams.
    Education
    • BS or BA degree (in a technical field is a plus).
    Apply Now!
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