IT Support Engineer - Tekfortune : Job Details
IT Support Engineer
TekfortuneJob Location : Columbus,MS, USA
Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world's leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you. Title : Deskside/Onsite IT Support Engineer Location : Columbus, MS 39701 Job Type : W2 Contract Rate :$22/hour on W2EXPERIENCE : At least 5+ years' experience as onsite support engineer. JOB PURPOSE: The primary duty of the OSS is to provide technical expertise & support in facilitating the smooth running of the IT service technology platforms. OSS is responsible to assist users in respective sites for any IT related issues/queries/concerns. Key Responsibilities and Accountabilities
- Proven work experience as a Technical Support Engineer, Desktop Support Engineer or similar role
- Good understanding of computer systems, mobile devices and other tech products
- Hands-on experience with Windows/Linux/Mac OS installation, reimaging & troubleshooting
- Hands-on experience in troubleshooting laptop, desktop, thin clients, printer, telephony hardware issues
- Hands-on experience in troubleshooting basic network, VPN, email (G suite)
- Ability to diagnose and troubleshoot basic software technical issues
- Familiarity with remote desktop applications and help desk software (e.g. Beyond trust, ServiceNow, etc.)
- Manage hardware purchase request & responsible for updating the computer hardware inventory
- Monitoring of incidents and service requests in ServiceNow
- Creation of documents for procedures
- Ability to provide step-by-step technical help, both written and verbal (Bilingual English & French)
- Experience working in MFG/Lab clean rooms
- Provide support during non-business hours (on-call) when required