IT Support Engineer - intellipro : Job Details

Job Title: IT Support Engineer

Position Type: Fulltime

Location: Palo Alto, CA

Salary Range: $30/hr - $45/h (USD)

Job ID#: 137772

Job Description:

As an IT Support Engineer, you will be a critical part of the Global Corporate IT team at a leading global technology company. You will provide exceptional Tier 1 and Tier 2 technical support in a fast-paced, innovative environment. Your role is to ensure our internal teams have the reliable tools and systems they need to succeed, minimizing downtime and empowering productivity through expert guidance and swift problem resolution.

Responsibilities:

• Diagnose and resolve technical issues for end-users related to hardware (laptops, mobile devices), software, operating systems (Windows & macOS), and network connectivity (VPN, Wi-Fi).
• Administer the IT lifecycle for employees, including account creation, permissions management (Active Directory, O365), and secure onboarding/offboarding procedures.
• Manage and resolve support requests through an ITSM ticketing system (e.g., ServiceNow, Jira), ensuring adherence to SLAs and proper escalation.
• Deploy, manage, and troubleshoot endpoints using management platforms such as SCCM/Intune and JAMF.
• Create and maintain technical documentation and knowledge base articles to improve team efficiency and empower users.

Requirements:

• 2-4+ years of experience in an IT support, desktop support, or helpdesk role, preferably within a large-scale, global organization.
• Proven, hands-on experience supporting both Windows and macOS corporate environments is essential.
• Strong proficiency with Active Directory, O365/Google Workspace administration, and ITSM ticketing systems.
• A logical, structured approach to problem-solving and the ability to explain complex technical concepts to non-technical users.
• Bachelor's degree in a related field or equivalent practical experience; relevant certifications (e.g., CompTIA, Microsoft) are a plus.
• Bilingual skills in English and Mandarin are a significant plus.

About Us:

Founded in 2009, IntelliPro is a global leader in talent acquisition and HR solutions. Our commitment to delivering unparalleled service to clients, fostering employee growth, and building enduring partnerships sets us apart. We continue leading global talent solutions with a dynamic presence in over 160 countries, including the USA, China, Canada, Singapore, Japan, Philippines, UK, India, Netherlands, and the EU.

IntelliPro, a global leader connecting individuals with rewarding employment opportunities, is dedicated to understanding your career aspirations. As an Equal Opportunity Employer, IntelliPro values diversity and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, or any other legally protected group status. Moreover, our Inclusivity Commitment emphasizes embracing candidates of all abilities and ensures that our hiring and interview processes accommodate the needs of all applicants. Learn more about our commitment to diversity and inclusivity at .

Compensation: The pay offered to a successful candidate will be determined by various factors, including education, work experience, location, job responsibilities, certifications, and more. Additionally, IntelliPro provides a comprehensive benefits package, all subject to eligibility.