IT Support Engineer - Guardian Alarm : Job Details

The IT Support Engineer is responsible for providing technical support and assistance as well as monitoring network and system performance while administering security on multiple platforms for Guardian's computer networks. They interact with internal customers by phone or in-person to resolve their technical issues related to software and hardware issues to help them get back up running smoothly again. The IT Support Engineer must have strong technical knowledge and be able to effectively communicate with end users to understand their problem and explain the solution to create value for end users that allows for continuity of business and a collaborative culture. Essential Functions Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform in person and remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Evaluates and prioritize...Support Engineer, IT, Engineer, Support, Technical Support, Technology, Skills