IT Support Engineer I - Amazon : Job Details

Join us at Amazon as we seek a passionate and skilled IT Support Engineer I to enhance our OpsTech Solutions team. We are dedicated to providing excellent operational support that keeps Amazon's vast network of facilities running smoothly and efficiently. If you are self-motivated and enjoy tackling new challenges, we want to hear from you!

About Us:

Amazon's Operations are pivotal to our business success. Known for speed and precision, we ship tens of thousands of products across the globe every single day. OpsTech Solutions is the heart of our operations, providing continuous global IT support.

Role Overview:

As an IT Support Engineer I, you will leverage your technical skills to implement solutions and deliver high-quality support for software and hardware systems. You will troubleshoot and address straightforward problems, ensuring our technology operates in peak condition.

Key Responsibilities:

• Perform network engineering and troubleshooting, data cabling, and systems administration across various software and hardware environments.
• Ensure computing and networking infrastructure remains operational during production hours.
• Collaborate with management and staff to provide technical assistance and work on continuous improvement initiatives.
• Manage local technical projects and uphold policy compliance.
• Identify root causes of operational issues and propose effective solutions.
• Handle physical tasks such as moving equipment up to 49lbs and standing/walking for shifts up to 12 hours.
• Support customers across multiple facilities and remotely.
• Travel within your local or regional area to assist customers as necessary.

What We Offer:

We provide competitive compensation packages, including comprehensive healthcare benefits starting on Day 1, a matching 401(k) program, and up to 20 weeks of paid parental leave. Enjoy a casual work environment with no need for formal attire—jeans and t-shirts are part of our culture!

Basic Qualifications:

• 1+ years of experience with Windows Server technologies (AD, DFS, Print Services, SCCM).
• 2+ years of troubleshooting experience in a high-availability multi-user environment.
• 2+ years of PC repair, troubleshooting, deployment, and liquidation experience.
• 1+ years of experience in IT client, server, and network service delivery.
• 2+ years of networking experience (DNS, DHCP, SSL, OSI Model, TCP/IP).
• 2+ years of experience supporting Windows, Mac, or Linux OS in a corporate setting.
• 2+ years of experience maintaining a corporate network environment.

Preferred Qualifications:

• 2+ years of computer networking experience.
• Experience with video conferences and teleconference equipment support.

Amazon is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all associates. If you require any accommodations during the application or interview process, please reach out for assistance.