IT Support Engineer - Helpdesk ServiceDesk (Work from home) - EasyITGuys : Job Details

Are You Our Next Team Member? Do you love technology, solving problems, and delivering exceptional customer experiences? Do you thrive in a fast-paced, client-focused, and challenging role? If you enjoy IT support, customer service, and helping businesses succeed, we want to hear from you!About EasyITGuys Established in 2009, EasyITGuys is a family-owned IT and cybersecurity company. We provide managed IT services to businesses and premium home users across the U.S. Our mission is to deliver top-tier technology solutions with a customer-first approach. At EasyITGuys, we don't just solve IT problems-we create experiences that leave clients saying, Wow, that was amazing! Learn more about us: About Us | Client Ticket Surveys | Public Reviews Follow us: Facebook | LinkedIn | Google | X (Twitter) | Instagram | YouTube | TikTok The OpportunityPosition: IT Sales & Support Engineer / Consultant / Specialist Location: 100% Remote (U.S. only) Schedule: Monday - Friday, 8 AM - 4:30 PM or 9 AM - 5:30 PM CST Type: Full-Time, Hourly What You'll Do

• Provide technical support and IT consulting for business clients
• Solve IT challenges through troubleshooting and software solutions
• Balance support and sales-help clients while identifying their technology needs
• Work closely with businesses, building strong, long-term relationships
• Continue expanding your knowledge in a fast-paced, evolving IT environment

Who We're Looking ForIndustry Experience •MSP/MSSP Experience: 3-5+ years •IT Support Experience: 3-5+ years •IT Sales Experience: 1-2+ years •Client Segment Experience: 3-5+ years supporting businesses •Remote/Hybrid Experience: 2-3+ years Core Technical Skills (1-3 Years Preferred) Support & Systems (Highly Desirable)

• Microsoft Teams, Microsoft 365
• Repairshopr / Syncro
• Keeper Password Manager
• ConnectWise (Manage, Automate, Control, CPQ, BrightGauge, & More!)
• Monday.com

Devices & Infrastructure

• Fortinet Firewalls, Switches, APs
• SonicWALL Firewalls, Switches, APs
• Ubiquiti Routers, Switches, and APs

Additional Skills

• Typing speed: 40 WPM minimum, 60+ WPM preferred
• AS/BS Degree preferred
• Certifications (CompTIA, Microsoft, Cisco, etc.) a plus

Required Skills & Experience

• Active Directory & Group Policy
• Windows OS, Microsoft Office, Windows Server, VPN Configuration
• Office 365 Administration
• Strong customer relationship & sales skills
• Ability to train and support non-technical users
• Excellent time management & prioritization
• Experience with onsite services & projects

Sales & Customer Success - Excellence is Our Standard

• Obsessed with Client Satisfaction: You love earning 5-star CSAT scores and making a real difference.
• Recognized Excellence: Clients, peers, and leadership consistently acknowledge your impact (Employee Awards & Recognition)
• Driven to Win: You thrive in a high-performance environment, consistently excelling in sales & support metrics.

What You Get - Be Part of Something Bigger We're a mission-driven company that believes in culture, excellence, and continuous growth. When you join our team, you gain more than a job-you become part of a community that values your voice, invests in your future, and supports your success. Competitive Pay & Compensation Accelerators - Performance-based profit sharing rewards your hard work. Comprehensive Benefits - Medical, Dental, & Vision Insurance for your well-being. Future-Focused - 401K & Retirement Benefits to build financial security. Professional Growth - Continuously level up your skills, knowledge, and expertise Work-Life Balance - Paid Time Off (Vacation, Sick, Personal) & Paid Holidays. Your Voice Matters - A small-business culture where your ideas make an impact. High-Energy, Fast-Paced Work - A team of go-getters who love what they do. Ready to Join the Team? Apply today and become a part of EasyITGuys!