IT Support & Digital Services Coordinator - Alabama State University : Job Details

Salary: $55,000.00 - $60,000.00 AnnuallyLocation : Montgomery, ALJob Type: Full-time StaffJob Number: STF-25-0159Department: Office of Technology ServicesOpening Date: 08/27/2025Closing Date: 9/9/2025 11:59 PM Central Job Description Alabama State University, Office of Technology Services, invites application to fill the IT Support & Digital Services Coordinator position. This position will provide frontline technical support and oversee the administration of key digital service platform, including enterprise forms/workflow systems and campus identification services. This role plays a critical part in enduring smooth day-to-day operations of the University's ID Office, managing card production systems, and supporting the use of platforms like Softdoc for digital forms and approvals. This is a highly visible, cross-functional position that supports academics, and administrative, student service units.Duties and Responsibilities: Serve as a Tier I/Tier II technical support representative, resolving user issues related to accounts, devices, and campus applicationsManage and respond to help desk tickets using the University's ticketing platform, escalatingProvide excellent customer service to students, faculty, staff , and campus visitorsAdminister digital workflow and document management platforms such as Softdocs, supporting e-forms, routing logic, and automated approvalsPartner with department to build, test, and launch digital forms that streamline university operationsTrain end-users, troubleshoot issues, and maintain documentation and permissions for form workflowsOversee the daily operations of the University's ID Office, ensuring efficient service for students, faculty, and staffCoordinate the production and distribution of university ID cards, including support for card printing systems and self-service technologiesServe as the primary point of contact for vendors supporting ID hardware/software (e.g. badge printers, access systemsPlan and implement automated ID and security technologies in coordination with IT leadership and Public SafetyRepresent and promote ID card services to internal stakeholders and external partnersMonitor inventory and ensure continuity of service during peak issuance periodsDevelop and implement operations policies and standard operating procedures for ID services and digital workflow systemsIdentify opportunities to increase efficiency, reduce manual processes, and improve service experienceGenerate usage reports, track service metrics, and propose enhancements to improve operations Minimum Qualifications Associate's degree in Information Technology, Business Systems, Communications, or related field. 2-3 years of experience in technical support, services operations, or digital platform administration, experience supporting enterprise forms platforms and/or ID card management systems, demonstrated ability to work with technical systems, communicate with no-technical users, and manage multiple priorities.Supplemental Information EEOC STATEMENT:It is the policy of Alabama State University to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information or any other protected characteristic under applicable law. SUPPLEMENTAL INFORMATION:Consistent with its obligations under the law, the University will provide reasonable accommodation to any employee with a disability who requires accommodation to perform the essential functions of the job. Federal law requires identity and employment eligibility verification on Form I-9 within three (3) business days of employment. All positions require the passing of a background check and some the passing of a drug screen.Blue Cross Blue Shield of Alabama Group Health and Dental MetLife Group Life InsuranceGuardian Life Inusrance Group Long-Term Disability InsuranceEmployee Assistance ProgramSick LeaveAnnual LeavePaid HolidaysState Retirement ProgramFlexible Spending AccountTuition AssistanceClick to visit the Alabama State University website for full benefit descriptions.