IT Support Applications Analyst - Mondo : Job Details

IT Support Applications Analyst

Mondo

Job Location : Wilmington,DE, USA

Posted on : 2025-08-05T07:33:57Z

Job Description :
Job Title: IT Support Applications Analyst Location-Type: Hybrid (Wilmington, DE - 3 days onsite) Start Date Is: June 23 or ASAP Duration: Contract through End of 2025 (likely to extend) Compensation Range: $25-29/hr on W2 ONLY (no c2c) Job Description: Provide Tier 1-2 support for research-focused digital applications, ensuring smooth operations and excellent customer service for scientific end users. Day-to-Day Responsibilities:
  • Troubleshoot issues within EDL, ELNs, and Chemdraw applications
  • Sort and route incoming requests to appropriate business units
  • Convert reports to PDF/A for server storage
  • Manage user access through Azure Active Directory
  • Interface with scientists and researchers to resolve technical issues
  • Collaborate on continuous application improvements
  • Document issues and feedback for future upgrades
Requirements:
  • Must-Haves:
    • Communication experience - changing environment
    • Active Directory / Azure
    • Customer Service
    • Application Support (Tier 1-Tier 2)
      • ELN (Electronic Lab Notebook) // Laboratory Information Systems
    • Independent learning and not needing hand held / learn quickly
    • Good team worker / understanding updates, improvement, and learning
    • Associates or Bachelors
    • Someone who has some knowledge on how to code (when there are issues with ELN, not frequent, not an everyday issue)
  • Nice-to-Haves:
    • EDL Experience (Electronic Document Library) SIMS, EDL
    • Material science background / STEM
    • Database understanding - SQL - intro/beginning
    • Application Servers
    • Someone who has communication experience, taking the lead on sending things over
Apply Now!

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