Randstad
Job Location :
Des Moines,IA, USA
Posted on :
2025-10-13T23:25:07Z
Job Description :
Are you a highly organized individual with a passion for technology and a flair for client communication? We're seeking a proactive and detail-oriented Help Desk Coordinator & Technical Support Specialist to serve as the first point of contact for technical support requests. location: Des Moines, Iowa job type: Permanent salary: $55,000 - 60,000 per year work hours: 8 am to 5 pm education: Bachelors responsibilities: Triag[ \t. Triage and Dispatch: Efficiently manage the support desk ticket queue (incident, service, project), validating client contact information, assessing severity, and assigning tickets to the appropriate personnel based on established procedures and SLAs. \t \t. L 1 Technical Support: Perform essential support tasks, including password resets (using systems like Active Directory), account unlocks, and basic hardware, software, and network troubleshooting. \t \t. Client Communication: Provide regular, professional updates to clients on ticket status, manage expecta...Support Analyst, IT, Technical Support, Analyst, Support, Support Specialist, Technology, Staffing
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