IT Specialist - NE Ohio - Transtar Industries : Job Details

false false false EN-US X-NONE X-NONE WHO WE ARE: How will transportation and mobility evolve? What will the vehicle of the future look like - and how will those vehicles be repaired? How can the next chapter of your career contribute to solving these transportation challenges and more? NexaMotion Group (NMG) is on a mission to simplify complex vehicle repair to keep the world moving. We are a leading automotive parts distributor represented across the U.S., Puerto Rico, and Canada, and through patent-winning software and technology, we are revolutionizing our industry. What has remained constant throughout our 50-year history of transformation is our dedication to our customers, our team members, and to the values on which NMG was founded: Commitment, Humility, Optimism, Integrity, and Respect. A career with NMG offers the opportunity to make an impact within a rapidly growing organization - the chance to learn, lead, collaborate, and connect with other solutions-oriented, forward-thinking professionals. We invest meaningfully in training and development, empowering you to build your future alongside ours and shape a career unique to your talents, interest, and purpose.THE OPPORTUNITY: Our Technology team is dedicated to delivering reliable and responsive support to all end users while maintaining secure, efficient, and scalable IT systems. We are seeking an IT Specialist with a minimum of 5 years of experience in IT support or systems administration, preferably within Microsoft and Cisco environments. This role goes beyond basic desktop support-providing Tier 2 and Tier 3 technical assistance, troubleshooting complex infrastructure issues, and supporting enterprise-level servers, networks, and voice systems. This is an on-site position at the NMG headquarters in Walton Hills, OH. You'll play a critical role in maintaining and enhancing our core infrastructure, assisting with deployments, upgrades, integrations, and receiving escalations that require elevated access and deeper technical insight. From monitoring tools to system patching, your work will impact the stability and performance of our organization's technology footprint. NMG is a place where fresh ideas are encouraged and heard; where a balance is achieved between working smart and having fun; and where your accomplishments are recognized! RESPONSIBILITIES: • Serve as a Tier 2 support resource, resolving advanced end-user and infrastructure issues, and collaborating with Tier 3 teams on more complex problems as needed • Provide primary technical support for end-user devices and technologies in a Microsoft- and Cisco-centric environment, while assisting with the maintenance and support of broader IT systems, including servers, networking, VoIP, and cloud services, in collaboration with specialized infrastructure and security teams. • Use administrative tools, monitoring systems, and network utilities to identify, diagnose, and resolve system-level issues. • Deliver remote and in-person support using enterprise-grade remote management and diagnostic tools. • Actively participate in infrastructure projects, upgrades, deployments, and integrations, ensuring minimal downtime and alignment with IT best practices. • Apply structured troubleshooting methods to identify root causes and implement permanent fixes for recurring technical issues. • Perform and verify system patching, software deployments, and security updates across all environments. • Maintain and improve uptime for shared resources like printing environments, file servers, and communication platforms. • Participate in an on-call rotation to support critical business systems and respond to major incidents after hours. • Collaborate with cross-functional IT team members to improve processes, reduce escalations, and drive system improvements. • Accurately log, track, and resolve support tickets, ensuring SLAs and customer satisfaction are consistently met. • Provide clear documentation and user guidance for both technical procedures and system usage. • May require travel between local company sites to provide on-site technical support and assist with equipment or infrastructure rollouts. KEY QUALIFICATIONS: • Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent hands-on experience). • Minimum of 5 years' experience in IT support or systems administration, preferably within Microsoft and Cisco-based environments. • Strong experience with End User Support, infrastructure support, including servers, networking, patching, VoIP, and security systems. • Proven ability to independently resolve advanced Tier 2 technical issues and effectively collaborate with Tier 3 teams on complex, cross-system problems. • Familiarity with IT service management systems, ticketing workflows, and service request tracking. • Proficiency with administrative tools, monitoring platforms, and network utilities used in diagnosing and supporting enterprise systems. • Experience managing software deployments, patch management, system upgrades, and hardware lifecycle operations. PREFERRED QUALIFICATIONS: • Broad understanding of enterprise infrastructure components including networking, security, VoIP, and server technologies. • Ability to interpret logs, metrics, and system behavior to resolve both routine and advanced technical problems. • Skilled in using elevated access responsibly to administer backend systems and support escalated issues. • Strong analytical thinking and troubleshooting skills with high attention to detail. • Effective communicator who can explain complex technical topics to non-technical users. • Team player who thrives in a fast-paced environment and takes initiative in solving problems proactively. • Customer-first mindset with a commitment to delivering consistent, high-quality IT service. WORK ENVIROMENT: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the associate isregularlyrequired to talk or hear. The associate is regularlyrequired to sit, stand or walk. The associate is occasionallyrequired to use hands to finger, grasp, handle or feel; climb; balance; stoop; kneel; crouch; push or pull; and reach with hands and arms. The associate must occasionally lift and/or move up to 50 pounds. TRAVEL REQUIREMENTS: None.