IT Specialist - AHF : Job Details

AHF Products has a job opportunity for an IT Specialist to be located in Mountville, PA. Reporting to the IT Supervisor, the IT Specialist is responsible for providing broad support within the Information Technology area, not limited to participating in or overseeing a variety of assignments within purchasing, contract management, software licensing/subscriptions, and supplier relationship management. The IT Specialist will provide end user support and incident/request fulfillment and resolution. This specialist will be a primary point of contact for Plant specific support issues.

Job Duties:

• Provide local and remote desktop and application troubleshooting and support for enterprise class desktops and applications implemented throughout the organization
• Focus on plant specific support issues, interfacing with plant engineers where needed to assist in the support and resolution of plant/production/PLC issues where appropriate.
• Develop knowledge and understanding of how centralized IT services and support impacts plants and plant specific systems.
• Install and configure computer or accessory hardware for onsite and remote users following existing standard processes and procedures
• Maintain accurate and up-to-date incident and request status within the ITSM system and asset management status of systems deployed and/or supported
• Support end-users of Microsoft Windows OS, Microsoft Office, and common business applications.
• Support common collaboration and collaboration tools such as Microsoft Teams, GoToMeeting, etc.
• Fulfill purchase requests in coordination with Procurement, both for expense and capital related purchases.
• Contribute to the management and reporting of assets, software licenses/subscription for compliance.
• Support the development, implementation and maintenance of IT best-practice standards, policies, procedures, and associated training plans to ensure optimal daily operations are maintained.
• Provide technical administrative support requiring broad and comprehensive administrative experience, skill, and knowledge of the organization's policies and practices.
• Work on Ad-hoc projects as necessary or assigned
• Participate in on-call rotation

Travel:

• Occasional travel for projects, support, conferences, vendor meetings or similar activities (