IT Specialist - 4flow : Job Details

Join to apply for the IT Specialist role at 4flow

Join to apply for the IT Specialist role at 4flow

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and network infrastructure.
• Diagnose and troubleshoot technical issues promptly and effectively, utilizing available resources and tools.
• Install, configure, and maintain computer hardware, software, and peripherals, ensuring optimal performance and security.
• Assist in setting up laptops, desktops, and other devices for new hires, ensuring a smooth onboarding process.
• Maintain accurate records of helpdesk interactions, service requests, and resolutions in the ticketing system.
• Collaborate with other IT team members to identify and implement process improvements and best practices.
• Provide training and support to end-users on IT systems, applications, and procedures as needed.
• Willingness to assist with global IT support in 3 different time zones.

What Your New Challenge Will Look Like

• Provide technical assistance and support for incoming queries and issues related to computer systems, software, hardware, and network infrastructure.
• Diagnose and troubleshoot technical issues promptly and effectively, utilizing available resources and tools.
• Install, configure, and maintain computer hardware, software, and peripherals, ensuring optimal performance and security.
• Assist in setting up laptops, desktops, and other devices for new hires, ensuring a smooth onboarding process.
• Maintain accurate records of helpdesk interactions, service requests, and resolutions in the ticketing system.
• Collaborate with other IT team members to identify and implement process improvements and best practices.
• Provide training and support to end-users on IT systems, applications, and procedures as needed.
• Willingness to assist with global IT support in 3 different time zones.

Why you belong at 4flow

• Bachelor's degree in Information Technology, Computer Science, or related field/related experience in lieu of degree.
• 5+ years experience as an IT Specialist.
• Strong knowledge of computer hardware, software, and operating systems.
• Familiarity with networking concepts, protocols, and troubleshooting techniques.
• Excellent communication and interpersonal skills, with the ability to communicate technical information to non-technical users effectively.
• Customer-focused mindset with a dedication to delivering high-quality service and support.
• Proven ability to work well independently and as part of a team in a fast-paced environment.
• Willingness to travel up to 30%.

What We OfferCome join us! 4flow, Inc. is an American company with German roots that offers a clearly defined vision, excellent job security, and outstanding long-term career prospects. As part of a highly international, fast-growing company with a vibrant corporate culture, you will enjoy a competitive base salary, an attractive bonus system, and a great benefits package.Ready for 4flow? Then please apply online.Seniority level

• Seniority levelAssociate

Employment type

• Employment typeFull-time

Job function

• Job functionInformation Technology
• IndustriesTransportation, Logistics, Supply Chain and Storage

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