IT Specialist - Lawrence County Memorial Hosp : Job Details

At LCMH, we pride ourselves on being more than just a healthcare facility; we are a cornerstone of our charming small town. As a critical access hospital, we provide essential medical services to our community with a personal touch that larger hospitals often can't offer. Why Work With Us?

• Community-Centered Care: Our hospital is deeply integrated into the fabric of our town. You'll have the opportunity to build meaningful relationships with patients and their families, making a real difference in their lives.
• Supportive Environment: We foster a collaborative and supportive work environment where every team member is valued. Our staff is like family, and we work together to ensure the best outcomes for our patients.
• Professional Growth: We are committed to the professional development of our employees. You'll have access to ongoing training and education opportunities to help you grow in your career.
• Work-Life Balance: Enjoy the benefits of living and working in a small town, where you can achieve a healthy work-life balance. Our location offers a peaceful, friendly atmosphere with a strong sense of community.

Join Us Today If you are passionate about providing high-quality healthcare and want to be part of a team that truly cares, Lawrence County Memorial Hospital is the place for you. Together, we can continue to provide exceptional care to our community. The IT Specialist at Lawrence County Memorial Hospital will be an on-site position responsible for setting up, managing, and troubleshooting hardware, software and other technology systems used to maintain our computer and software networks. The IT Specialist will report to the Chief Information Officer. An effective IT Specialist uses a variety of soft and technical skills and industry knowledge to provide the most efficient and comprehensive support they can. Desired skills include but are not limited to:

• Working knowledge of relevant operating systems, software, and programming
• Excellent problem-solving and critical thinking skills
• Exceptional attention to detail
• Organization, time management and prioritization skills
• Effective communication skills, including speaking, writing, and listening.
• Exceptional customer service skills
• The ability to work as a team and independently.

Responsibilities:

• Serve as the first point of contact for customers seeking assistance.
• Perform remote trouble shooting using diagnostic tools and technical skills.
• Determine the best resolution based on the issue being presented.
• Record support requests and resolutions in the organization ticketing software and One Note.
• Review diagnostics and assess the functionality and efficiency of technology systems.
• Ensure all systems are up-to-date and secure.
• Assist with creating and implementing ITSecurity policies and procedures.
• Develop relationships with vendors supporting Lawrence County Memorial Hospital.
• Assist CIO and IT team with maintaining appropriate inventory levels for the organization.
• Install and update organizational software and hardware as needed.
• Train new and existing employees in new hardware and software.
• Anticipate and report the cost of replacing or updating computers, copiers, printers, and phones.
• Initiate communications with the team and Chief Information Officer for any unusual IT situations that may arise.
• Lead or co-lead IT projects as assigned.
• Assume the role of Subject Matter Expert for assigned software and technologies.
• Attend daily huddles, team meetings, and other meetings as scheduled.
• Attended all required training.
• 24/7 on-call support as assigned.

Education-Experience:

• Associate degree in computer related field
• Equivalent work experience will be considered in lieu of education.
• Equivalent IT certifications will be considered in lieu of education.

Additional Details LCMH is an equal employment opportunity employer and is committed to maintaining a workplace that is free of inappropriate or unlawful conduct on the basis of race, color, religion, sex, national origin, age, disability, genetic information, or other protected group status as provided by law. Salary & Benefits:

• Salary: The estimated range is the budgeted amount for this position. Final offers are based on various factors, including skill set, experience, location, qualifications and other job-related reasons.
• Benefits: Full-time employees are offered a comprehensive benefit package that includes generous PTO, medical, dental, vision, disability, life, accident, and critical illness insurance. Details on benefits are available upon request.

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.