IT Specialist - Fully Remote - AACE International : Job Details

IT Specialist Fully Remote

With members in over 80 countries, AACE International empowers professionals through industry-recognized certifications, resources, and a comprehensive management framework driving excellence worldwide. We seek an IT Specialist to support smooth technology use, including CRM management, website updates, and hardware troubleshooting. If youre tech-savvy and enjoy helping others in a collaborative, mission-driven environment, this is an excellent opportunity to make an impact.

Best-in-Class Benefits and Culture:

AACE International values our employees time and efforts. The competitive compensation of 50,000- 55,000 annually, depending on experience, and an extensive benefits package, enhance our commitment to your success. The benefits package includes

• Comprehensive health coverage: Medical, dental, and vision insurance provided
• Robust retirement planning: 403(b) plan available
• Financial security: Life and disability insurance for added protection
• Flexible financial options: Health savings and flexible spending accounts are offered
• Well-being and work-life balance: Paid time off, flexible schedule, and fully remote work format

Plus, we work to maintain the best environment for our employees, where people can learn and grow with the company. We strive to provide a collaborative environment where everyone feels encouraged to contribute to our processes, decisions, planning, and culture.

Your responsibilities as an IT Specialist will include

• Act as the CRM systems primary internal expert and support contact, ensuring data integrity and improving workflow.
• Manage website and digital content updates, coordinating with staff and troubleshooting fundamental issues.
• Collaborate with external vendors and support teams for escalated CRM and website issues.
• Provide general office support, including handling calls, emails, data entry, and assisting team members.
• Implement cyber security protocols.

• Intermediate experience with Microsoft Dynamics-based CRM.
• Solid technical aptitude and ability to explain complex systems in simple terms.
• Familiarity with website CMS platforms (e.g., WordPress, Sitefinity, or similar).
• Excellent problem-solving and critical thinking skills.
• Good organization, time management and prioritization.
• Great customer service and interpersonal skills.

Associates degree in information systems, computer science, related field, or equivalent experience.