IT Specialist (CustSpt/INFOSEC) - Messiah College : Job Details

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This position is located in the Department of Health and Human Services, Office of the Chief Information Officer, headquartered in Washington, District of Columbia.

WHAT YOU'LL BE DOING DAY TO DAY

As an IT Specialist (CustSPT/INFOSEC), you will use your knowledge of and experience to optimize business results and customer experience by:

• Advises customers on and executes standardized processes and tools for effective operations, troubleshooting, and updating of computer, printer, mobile/wireless equipment, and tracking.
• Responds to and resolves problems with software, hardware, and systems management.
• Performs activities that gather information for the purpose of mitigating or remediating possible or real-time threats or vulnerabilities, protect against internal or external IT security threats or activities.
• Researches options for problem resolutions and recommends new IT security tools and/or options to senior specialists and/or supervisor for disseminating policy or security guidance to customers, for the purpose of enhancing the IT security stance of the agency.

Requirements Conditions of Employment

• Males born after December 31, 1959 must be registered or exempt from Selective Service -
• Suitable for federal employment
• Appointment will be subject to the applicant's successful completion of a background security investigation and favorable adjudication. All information concerning qualifications is subject to investigation.
• Documentation that you present for purposes of completing the Department of Homeland Security (DHS) Form I-9 will be verified through the DHS E-Verify System.
• All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choice.
• All qualification requirements must be met by the closing date.
• Financial disclosure statement may be required.
• Probationary (or trial) period may be required.

Qualifications

WHAT WE ARE LOOKING FOR

Undergraduate or Graduate Education: Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management or degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks.

There are two ways to qualify for this position:

EDUCATION:

• For the GS-11:

• You must possess a Ph.D. or equivalent doctoral degree

OR

• 3 full years of progressively higher-level graduate education leading to a Ph.D. or equivalent doctoral degree

OR

• Have a combination of specialized experience as described above and graduate level education as described above.

EXPERIENCE:

Basic Requirement: For all grade levels, individuals must have IT-related experience demonstrating each of the four competencies listed below.

• Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
• Customer Service - Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; is committed to providing quality products and services.
• Oral Communication - Expresses information effectively to individuals or groups, taking into account the audience and nature of the information.
• Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

AND

Specialized Experience:

For the GS-11: Must have at least one year of specialized experience, equivalent to the GS-09 level in the Federal service performing three (3) of the following:

• Planning, coordinating, and/or delivering of customer support IT equipment and services including supporting a centralized IT helpdesk, installation, training, configuration, troubleshooting, and technical guidance.
• Assisting with the implementation of policy, program, or systemic security requirements for production information technology (IT) operations and related services;
• Ensuring that system-level security controls are communicated, implemented, and documented;
• Developing and/or interpreting policies, procedures, and/or strategies governing the planning and delivery of IT customer support;
• Support IT projects/initiatives, including enterprise-level IT assets or cloud technology.

Documenting experience: IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE.

Additional Information

THINGS YOU NEED TO KNOW

Incentives may be authorized; however, this is contingent upon multiple factors, including funds availability. If authorized, certain incentives may require you to sign a service agreement to remain in the Federal government for a period of up to 3 years.

BENEFITS

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Once the application process is complete, a review of the resume and supporting documentation will be made and compared against your responses to the application questionnaire to determine if you are qualified for this job.

Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application.

The complete Application Package must be submitted by 11:59 PM (EST) on 09/22/2024.

Address: Office of the Chief Information Officer200 Independence Avenue, S.W.Washington, DC 20201US

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