IT Service now Technical Manger - Robotics Prcocess Automation, LLC : Job Details

The Technical Manager is responsible for leading/supporting the technical team, providing technical direction, and serving as the ServiceNow Subject Matter Expert (SME).

• Implement new capabilities and improve existing functionality within ServiceNow.
• Provide overall thought leadership to this platform from an operational excellence perspective.
• Perform ServiceNow implementation tasks including configuration, integration, testing, requirements gathering, and solution design.
• Collaborate with business users to identify and refine business requirements and workflows.
• Develop system integrations and process automation, fully utilizing the platform's workflow capabilities.
• Create reports and dashboards within the ServiceNow platform.
• Provide daily supervision and direction to support global staff.

• 7+ years of extensive ServiceNow development, configuration, and administration experience in a global enterprise environment.
• 15+ years of professional technical experience in the IT industry.
• ServiceNow certifications such as System Administration, Application Development, and/or Implementation.
• Bachelor's Degree or equivalent education and experience.
• Strong knowledge of the ITSM/ITIL framework and ServiceNow licensing.
• Proficiency with ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, CMDB, Knowledge, Release Management, GRC, SECOPS, PPM, etc.
• Excellent knowledge of ServiceNow best practices and latest features.
• Effective communication skills across all organizational levels, with excellent customer service skills.
• Ability to manage network MID servers and related technology tools.
• Creative and analytical thinking skills, with the ability to understand larger issues and interrelationships.
• Adherence to defined procedures to ensure operational excellence, system resiliency, and security compliance.

ROBOTIC PROCESS AUTOMATION LLC is an equal opportunity employer committed to diversity and inclusion, making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, national origin, citizenship/immigration status, veteran status, or any other protected status. We comply with all applicable laws related to labor and employment and do not require U.S. citizenship or lawful permanent residency unless legally mandated.