IT Service Desk Specialist IT & Systems - ARaymond Network : Job Details

IT Service Desk Specialist IT & Systems

ARaymond Network

Job Location : Fairfax,VT, USA

Posted on : 2025-09-02T06:17:29Z

Job Description :

At ARaymond, we create cutting-edge fastening and assembly systems for the machines and products that keep the world moving.

Founded in Grenoble in 1865, and still headquartered in the city to this day, were a family-run business with a proud history of innovation including the invention of the press stud.

Human values have driven our success for over 158 years, embodied by our servant-leadership model of management that empowers employees and puts their wellbeing first.

Today we employ more than 8,500 people in 25 countries worldwide. And were committed to leading in sustainability for the global fastening and assembly market.

IT subsidiary of the international company ARaymond, Raynet (180 employees, 5 countries) defines and implements the IT policy of all ARaymond network companies. Raynet provides the entire enterprise with the most complete and innovative range of IT services to offer differentiating solutions to its customers.

Connect your ambitions to a company that cares

Working in a close-knit, global team thats always behind you. Youll feel valued and respected for your role in the companys success, at every stage of your journey with us.

About the job

Shape the future of ARaymond as part of our global Service Desk Community. You will join a team at the beating heart of our companys daily operations, and you will feel valued for what you bring both as a person and professional, thanks to our servant-leadership model that puts your voice and wellbeing first.

Roles and responsibilities

  • Provide first level contact, response and follow-up for all user-reported IT problems or requests for IT service
  • Resolve IT issues and requests or ensure proper escalation to appropriate contact/s within the Global IT organization
  • Provide second level, administrative support for local systems and applications
  • Ensure effective communication to clients (internal and external) and within team until issues are resolved or escalated
  • Use internal ticketing system to document issues, resolutions and/or escalations
  • Participate in 7 x 24 on-call rotation
  • Maintain accountability of hardware and administration of inventory documentation
  • Create and maintain standard process and procedure documentation

    • Education and experience

  • Completed apprenticeship as IT specialist or bachelors degree in relevant field
  • Proven professional experience in Service Desk, Help Desk, or support role
  • Experience in a regional or global IT organization strongly preferred
  • Strong knowledge of Windows client operating systems (Windows 10 minimum), desktop applications (Edge, Office 365, anti-virus tools), Windows Server, Exchange, MS Teams, peripherals, mobile devices
  • Good knowledge of Active Directory, GPO, TCP/IP, VPN, and system admin responsibilities

    • Skills

  • High service and customer orientation, effective communication skills, and a strong team spirit
  • Motivation to work within an international team
  • Analytical and problem-solving skills
  • Well-organized, able to multitask, work independently, and prioritize under pressure
  • Fluent in German and English
    • #J-18808-Ljbffr
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