IT Service Desk Specialist IT · Ciner Glass Lommel - Ciner Glass Group : Job Details

As an IT Service Desk Specialist, you play a crucial role in ensuring the smooth operation of our hardware, software, and network systems. You make sure that technical issues faced by end users are resolved efficiently and effectively, while keeping our systems up to date. Thanks to your technical insight, hands-on mentality, and service-oriented approach, you help support our fast-growing production environment.

Work together with other departments to build innovative solutions in a rapidly expanding setting. Do you have a passion for IT systems and want to be part of an exciting new adventure? Then you might just be the flessenier we're looking for.

As IT Service Desk Specialist, you are the first point of contact for colleagues with IT-related questions or problems. You offer support to end users, maintain hardware, software, and network systems, and actively contribute to improvements in our IT services. You build good relationships with all departments to ensure smooth operation of our IT environment.

• Provide first- (and second-line) support to end users via phone, email, and ticketing system.
• Implement and maintain the help desk ticketing system.
• Manage the inventory of IT materials.
• Resolve, maintain, and update hardware, software, and network issues.
• Identify recurring problems and contribute to structural solutions.
• Keep IT procedures and documentation on systems up-to-date.
• Support IT projects as needed.
• Report to the IT manager.

• A strong passion for IT and relevant experience.
• Experience providing technical assistance and support within a service desk role.
• Familiarity with Windows operating systems.
• Ability to diagnose and resolve issues promptly.
• Strong communication and customer service skills.
• Ability to explain technical concepts to non-technical users.
• Good command of English and Dutch.
• Ability to work independently, take initiative, and demonstrate responsibility and a solution-oriented mindset.
• Basic knowledge of systems such as Linux, Windows, Active Directory, Office 365, SharePoint, DNS, VLAN, SD-WAN, Remote Access, ESXi, Hyper-V, NinjaOne, N-Able, etc.

At Ciner Glass, you'll have the opportunity to help build a brand-new, ultra-modern production site from the ground up. You'll take on a role you can shape yourself, in a place where pride, craftsmanship, and technology come together.

This isn't just a job; it's a career full of bottle happiness:

• Salary package with smartphone, laptop, etc.
• 42 vacation days, including holidays.
• Health insurance.
• Meal vouchers.
• Opportunities for training and professional development.
• Additional benefits will be expanded over time.

Will you be our next flessenier?