IT- Product Specialist, Senior - Intelliswift : Job Details

Title: IT- Product Specialist, SeniorLocations: Remote (Pacific Time Zone)Duration: 4 months with possible extensionPay - $80 - $90/hr on W2Description:**OPEN TO LOCAL AND NON-LOCAL*** 100% Remote*The duration is only until the end of 2025 with a strong possibility of rolling into 2026.TOP THINGS:SNMP, Network / Telecom monitoring experience, hands on admin of network devicesEQUIPMENT REQUIRED: personal laptop. The client will only provide Citrix/VDI access.Job Title: IT Network / Telecom Product Specialist (Senior)We're looking for a hands-on Alarm Integration Technician with a basic understanding of IP networking and telecom equipment. You'll help ensure SNMP traps and alarms are properly configured and reporting into Spectrum, working closely with both the Transport and Spectrum teams.ResponsibilitiesThe successful candidate will be responsible for the following. The list is not all inclusive and additional tasks may be assigned to the candidate.• Key Responsibilities:o Device Research & Validationo Identify and validate network equipment using internal tools (e.g., Telenium).o Confirm if devices support SNMP traps and locate MIBs (Management Information Bases).o Conduct web searches and consult documentation to gather necessary equipment specifications.• Alarm & SNMP Trap Configurationo Review and rationalize alarms (type, severity, response).o Change SNMP trap settings in lab environments and ensure correct name, location, and trap destination settings.o Validate alarm reporting to Spectrum and ensure it is non-service-affecting.• Testing & Troubleshootingo Perform basic IP networking tests (ping, telnet, traceroute).o Use test sets to confirm trap configurations and alarm propagation.o Troubleshoot DNS issues using Infoblox or related DNS systems.o Update node names and locations on production equipment as needed.• Cross-Team Collaborationo Coordinate with the Transport and Spectrum Teams to ensure successful alarm integration.o Provide required MIBs to the Spectrum Team and assist in validation.o Escalate issues and create work orders (WO) or incident tickets (INC) as required.Required Skills / Experience• Proficient in Installation and Configuration of Broadcom (CA) DX NetOps solutions: Spectrum, PM, NFA.• Proficient in supporting of Broadcom (CA) DX NetOps solutions: Spectrum, PM, NFA for network system monitoring including routers, switches, firewalls, load balancers, wireless.• Proficient in Integrating of Broadcom (CA) NetOps (DX NetOps, Spectrum, NFA, PM) with other Broadcom solutions: Infrastructure Manager (UIM) and AIOps (Operational Intelligence Dashboard) solutions.• Proficient in Integrating of Broadcom (CA) NetOps solutions with third party: Remedy Service Desk• Proficient in Planning for installation Hardware, Software, Sizing, etc.• Familiarity with Remedy – creating, working incident, change and work order tickets.• Certificate Management.• Familiarity with supporting monitoring tools for network solutions including routers, switches, firewalls, load balancers, wireless.• Familiarity with networking protocols (e.g. SNMP, MPLS).• Work closely with network teams (Windows, UNIX, Network, Application etc.) & Broadcom (CA) Support.• BA/BS in Computer Science, IT Networking, Security, or other related technical degree.Desired Skills / Experience• 5+ years' experience in directly supporting Network Fault Management tools in large enterprises.• 5+ years' experience in directly support Network Performance Management tools in large enterprises.#J-18808-Ljbffr