IT Operations Technician - Indiana Staffing : Job Details

Location: Waterloo, IN Length: 6-month contract-to-hire Schedule: Onsite, MondayFriday, 7:00 AM4:00 PM (flexible) Pay Range: $30$36/hour

Your Next Step in IT Support

PDS Tech is looking for an IT Operations Technician I to join a fast-paced, hands-on technology team in Waterloo, IN. In this role, you'll be the go-to resource for keeping systems running smoothlyconfiguring and maintaining hardware, supporting business applications, and ensuring employees have the tools they need to succeed.

• Deliver technical support via phone, email, chat, ticketing system, and in-person for both onsite and remote employees.
• Configure, deploy, and maintain computers, phones, printers, cameras, and mobile devices.
• Install, troubleshoot, and maintain IT infrastructure including network devices, conference rooms, servers, and access control systems.
• Implement and maintain software and licensing.
• Manage hardware inventory, returns, and loaner equipment.
• Create and maintain IT documentation.
• Participate in rotational on-call support (evenings/weekends as assigned).

Minimum Qualifications:

• 1+ year technical experience supporting hardware (computers, phones, printers).
• Associate degree in IT or equivalent combination of experience and education.
• Ability to travel and work evenings/weekends as needed.

Preferred Qualifications:

• Strong knowledge of MS Windows, Office, Outlook, and workstation imaging tools.
• Experience troubleshooting networking, A/V systems, and security equipment.
• Familiarity with MDM solutions such as Intune.
• Hardware assembly, upgrades, and troubleshooting skills.
• Certifications such as AZ-900, MD-102, or related.
• Experience with PowerShell, cloud migration, or Microsoft ADO.
• Agile mindset and customer support experience.

Be part of a collaborative, solution-driven IT team. Work with a variety of systems and technology in a hands-on environment. Gain valuable experience and growth opportunities with a contract-to-hire role.

Ready to take the next step in your IT career? Apply today and join a team where your technical expertise makes a real impact from day one.

Pay Details: $30.00 to $36.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan.

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The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

**Massachusetts Candidates Only:** It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.