IT Operations Specialist - Newworldnow : Job Details

At New World Now LLC, we believe in shaping the future of early childhood education through innovative technology. As a leading provider of Insight , our cloud-based software suite, we empower state agencies and policymakers to elevate the quality of childcare programs, streamline professional development, and improve outcomes for early childcare professionals.

Founded in 2007, New World has grown into a dynamic, mission-driven company with a strong commitment to delivering cutting-edge, mission-critical software solutions. Our collaborative culture combines technical excellence with deep industry expertise, fostering an environment where employees can make a meaningful impact while growing their careers.

If you're passionate about leveraging technology to create a lasting difference in early childhood education and thrive in a fast-paced, client-focused environment, we invite you to join us on our journey to make every day a new world of opportunity.

About The Role:

As an IT Operations Specialist, you will play a critical role in ensuring the stability, security, and efficiency of our company's IT infrastructure. You will collaborate with various teams to manage and optimize the systems, servers, networks, and cloud-based services that support our daily operations. Your work will contribute directly to the seamless delivery of products and services to our customers.

What You'll Get To Do:

• Continuously monitor the performance and health of IT systems, networks, and services, identifying and addressing issues proactively.
• Respond to and resolve IT incidents and outages around the clock, minimizing downtime and ensuring business continuity.
• Manage and maintain physical and virtual servers, networking hardware, storage systems, and other IT infrastructure components.
• Oversee the administration of cloud-based solutions (e.g., AWS, Azure, Google Cloud) and work to optimize cloud usage and costs.
• Ensure the organization's IT infrastructure follows best security practices, including patch management, firewall configurations, access control, and compliance with data protection regulations.
• Implement and maintain automation tools and processes to improve efficiency and streamline IT operations.
• Work closely with the DevOps, development, and security teams to support application deployments, infrastructure scaling, and disaster recovery planning .
• Create and maintain comprehensive documentation for systems, procedures, and troubleshooting guides. Provide regular reports on IT performance and improvement initiatives.
• Provide technical support for employees, helping to resolve issues with hardware, software, and network connectivity. Help with onboarding/offboarding.

Qualifications:

• Bachelors degree in Computer Science, Information Technology, or a related field.
• 3 years or more experience in IT operations, systems administration, or a related field.
• Ability to work independently and as part of a collaborative team.
• Strong attention to detail and ability to work under pressure.
• Willingness to learn and stay up to date with emerging technologies.
• Strong knowledge of IT infrastructure, including servers, networking, databases, and cloud technologies.
• Experience with IT troubleshooting, network management, and hardware maintenance.
• Knowledge of IT security best practices and compliance standards.
• Strong analytical and problem-solving skills.
• Excellent communication and teamwork abilities.
• Familiarity with operating systems (Linux, Windows, etc.), and network protocols.

Wed Also Love to See:

• Experience with automation and scripting tools (PowerShell, Python, Bash).
• Experience with cloud environments (AWS, Azure, Google Cloud, etc.) is a plus.

What We Offer:

• Annual bonus
• 401k
• Unlimited PTO
• Sick Time
• Continuing education and training